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Illstrator has error with loading plug-in

New Here ,
Oct 19, 2021 Oct 19, 2021

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sylvias19449710_0-1634643546598.png

after trying everything, my illstrator still showing this error and won't even open the white window. please help

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Bug, How to, Tools

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New Here ,
Oct 19, 2021 Oct 19, 2021

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my system is windows 10, and I tried to repair the C++s, but my illustrator still doesn't work, please help

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Adobe Community Professional ,
Oct 19, 2021 Oct 19, 2021

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Which version of Illustrator is it?

When was the last time you rebooted the computer?

Did you already reset the preferences?

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New Here ,
Oct 20, 2021 Oct 20, 2021

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my Illustrator version is 25.4.1, and system is windows 10, I did the repairing Microsoft Visual C++ all versions, and rebooted the computer, but the issue is still here.

and I also followed some advise to go to AppDate-Roaming-Adobe, to delete the Adobe Illustrator 25 Settings file, but the issue is still here! 

what should I do? 

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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Looks like you might need to contact Customer Care, so they can have a look into your system: https://helpx.adobe.com/contact.html

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Advocate ,
Oct 19, 2021 Oct 19, 2021

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"after trying everything" - reinstall, using the Adobe cleaner tool, reset prefs?

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New Here ,
Oct 20, 2021 Oct 20, 2021

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I have been reinstalled twice, even to install the old version too, but no help, yes I used Adobe Cleaner tool, and reset prefs, the problem is still here, only Illustrator has this issue, photoshop, premiere pro, all no problem, but I use Illustrator the most, it makes me frustrating. 

 

Please anyone have other way to soft this problem? 

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