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Illustator keeps crashing M1 Mac mini (16Gb) can't do my work been doing it since yesterday

New Here ,
Jan 05, 2023 Jan 05, 2023

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I really need a fix for this ASAP...... It keeps crashing again and again getting really frustrated had to go home from work yesterday..

Things i've done is deleteting cache, deleted the version folder reinstalled Illustrator rolled back a few versions turned GPU performance off in settings nothing works.. Mac is also up to date



{"app_name":"Adobe Illustrator","timestamp":"2023-01-05 09:59:58.00 +0100","app_version":"27.1.1","slice_uuid":"881a6946-2c15-3260-8c1c-d4d88d988bef","build_version":"27.1.1","platform":1,"bundleID":"com.adobe.illustrator","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.1 (22C65)","roots_installed":0,"name":"Adobe Illustrator","incident_id":"B0E92E0C-C2D5-44E5-97FF-AECE46C18975"}
{
"uptime" : 1900,
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "Macmini9,1",
"coalitionID" : 1074,
"osVersion" : {
"train" : "macOS 13.1",
"build" : "22C65",
"releaseType" : "User"
},
"captureTime" : "2023-01-05 09:59:57.4731 +0100",
"incident" : "B0E92E0C-C2D5-44E5-97FF-AECE46C18975",
"pid" : 3570,
"translated" : false,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2023-01-05 09:54:32.5265 +0100",
"procStartAbsTime" : 38259724677,
"procExitAbsTime" : 46058445881,
"procName" : "Adobe Illustrator",
"procPath" : "\/Applications\/Adobe Illustrator 2023\/Adobe Illustrator.app\/Contents\/MacOS\/Adobe Illustrator",
"bundleInfo" : {"CFBundleShortVersionString":"27.1.1","CFBundleVersion":"27.1.1","CFBundleIdentifier":"com.adobe.illustrator"},
"storeInfo" : {"deviceIdentifierForVendor":"23DA5875-9D59-5EBD-856E-D2CB3D85A611","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.adobe.illustrator",
"crashReporterKey" : "75EF78BF-74AB-B3E0-3F01-41AF88C0B509",
"throttleTimeout" : 2147483647,
"sip" : "enabled",
"vmRegionInfo" : "0 is not in any region. Bytes before following region: 4308860928\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 100d40000-101f60000 [ 18.1M] r-x\/r-x SM=COW ...e Illustrator",
"exception" : {"codes":"0x0000000000000001, 0x0000000000000000","rawCodes":[1,0],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000000"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":3570},
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"name" : "SmartExport",
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RAM: 16384MB
Machine: arm64
Model: Macmini9,1
CPU * Core count: 8
CPU Frequency: 0MHz
Bus Frequency: 0MHz
Open GL Renderer: Apple M1
Open GL Version: 2.1 Metal - 83
Open GL Vendor: Apple
Open GL Extensions: L_ARB_color_buffer_float, GL_ARB_depth_buffer_float, GL_ARB_depth_clamp, GL_ARB_depth_texture, GL_ARB_draw_buffers, GL_ARB_draw_elements_base_vertex, GL_ARB_draw_instanced, GL_ARB_fragment_program, GL_ARB_fragment_program_shadow, GL_ARB_fragment_shader, GL_ARB_framebuffer_object, GL_ARB_framebuffer_sRGB, GL_ARB_half_float_pixel, GL_ARB_half_float_vertex, GL_ARB_imaging, GL_ARB_instanced_arrays, GL_ARB_multisample, GL_ARB_multitexture, GL_ARB_occlusion_query, GL_ARB_pixel_buffer_object, GL_ARB_point_parameters, GL_ARB_point_sprite, GL_ARB_provoking_vertex, GL_ARB_seamless_cube_map, GL_ARB_shader_objects, GL_ARB_shader_texture_lod, GL_ARB_shading_language_100, GL_ARB_shadow, GL_ARB_shadow_ambient, GL_ARB_sync, GL_ARB_texture_border_clamp, GL_ARB_texture_compression, GL_ARB_texture_compression_rgtc, GL_ARB_texture_cube_map, GL_ARB_texture_env_add, GL_ARB_texture_env_combine, GL_ARB_texture_env_crossbar, GL_ARB_texture_env_dot3, GL_ARB_texture_float, GL_ARB_texture_mirrored_repeat, GL_ARB_texture_non_power_of_two, GL_ARB_texture_rectangle, GL_ARB_texture_rg, GL_ARB_transpose_matrix, GL_ARB_vertex_array_bgra, GL_ARB_vertex_blend, GL_ARB_vertex_buffer_object, GL_ARB_vertex_program, GL_ARB_vertex_shader, GL_ARB_window_pos, GL_EXT_abgr, GL_EXT_bgra, GL_EXT_bindable_uniform, GL_EXT_blend_color, GL_EXT_blend_equation_separate, GL_EXT_blend_func_separate, GL_EXT_blend_minmax, GL_EXT_blend_subtract, GL_EXT_clip_volume_hint, GL_EXT_debug_label, GL_EXT_debug_marker, GL_EXT_draw_buffers2, GL_EXT_draw_range_elements, GL_EXT_fog_coord, GL_EXT_framebuffer_blit, GL_EXT_framebuffer_multisample, GL_EXT_framebuffer_multisample_blit_scaled, GL_EXT_framebuffer_object, GL_EXT_framebuffer_sRGB, GL_EXT_geometry_shader4, GL_EXT_gpu_program_parameters, GL_EXT_gpu_shader4, GL_EXT_multi_draw_arrays, GL_EXT_packed_depth_stencil, GL_EXT_packed_float, GL_EXT_provoking_vertex, GL_EXT_rescale_normal, GL_EXT_secondary_color, GL_EXT_separate_specular_color, GL_EXT_shadow_funcs, GL_EXT_stencil_two_side, GL_EXT_stencil_wrap, GL_EXT_texture_array, GL_EXT_texture_compression_dxt1, GL_EXT_texture_compression_s3tc, GL_EXT_texture_env_add, GL_EXT_texture_filter_anisotropic, GL_EXT_texture_integer, GL_EXT_texture_lod_bias, GL_EXT_texture_rectangle, GL_EXT_texture_shared_exponent, GL_EXT_texture_sRGB, GL_EXT_texture_sRGB_decode, GL_EXT_timer_query, GL_EXT_transform_feedback, GL_EXT_vertex_array_bgra, GL_APPLE_aux_depth_stencil, GL_APPLE_client_storage, GL_APPLE_element_array, GL_APPLE_fence, GL_APPLE_float_pixels, GL_APPLE_flush_buffer_range, GL_APPLE_flush_render, GL_APPLE_packed_pixels, GL_APPLE_pixel_buffer, GL_APPLE_rgb_422, GL_APPLE_row_bytes, GL_APPLE_specular_vector, GL_APPLE_texture_range, GL_APPLE_transform_hint, GL_APPLE_vertex_array_object, GL_APPLE_vertex_point_size, GL_APPLE_vertex_program_evaluators, GL_APPLE_ycbcr_422, GL_ATI_separate_stencil, GL_ATI_texture_env_combine3, GL_ATI_texture_float, GL_IBM_rasterpos_clip, GL_NV_blend_square, GL_NV_conditional_render, GL_NV_depth_clamp, GL_NV_fog_distance, GL_NV_fragment_program_option, GL_NV_fragment_program2, GL_NV_light_max_exponent, GL_NV_texgen_reflection, GL_NV_texture_barrier, GL_NV_vertex_program2_option, GL_NV_vertex_program3, GL_SGI_color_matrix, GL_SGIS_generate_mipmap, GL_SGIS_texture_edge_clamp, GL_SGIS_texture_lod
HighbeamSessionId:
Email: mja@lorenztechnology.com
Adobe Product Version: 27.1.1
Adobe Product Build: 196
Adobe Crash Reporter Version: 10.5.5
User GUID: 37A68CF6-872A-457E-9DBB-5DAF5B775F8B
Crash GUID: 2B3016A3-298D-4D08-845B-431865C6C1D9
Exit Code: 11
Report Type: log
Product Copy: Genuine
imsUserGuid:
codeType: ARM-64 (Native)

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correct answers 1 Correct answer

Adobe Employee , Jan 06, 2023 Jan 06, 2023

Hi @Marco5FE5,

 

We are sorry to hear about the crash. It seems that some memory access issue caused the crash. 

 

To troubleshoot this issue, you might try the following:

  • Try giving Illustrator preferences folder read & write permission and Illustrator Full Disk access from System Settings.
    Steps are here: https://www.youtube.com/watch?v=NTHIAxnhLXM
  • Try running the app in Safe Mode (Mac) & under Root account (Mac)
  • Try disabling any third-party plugins or extensions that you are using with Illus
...

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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Hi @Marco5FE5,

 

We are sorry to hear about the crash. It seems that some memory access issue caused the crash. 

 

To troubleshoot this issue, you might try the following:

  • Try giving Illustrator preferences folder read & write permission and Illustrator Full Disk access from System Settings.
    Steps are here: https://www.youtube.com/watch?v=NTHIAxnhLXM
  • Try running the app in Safe Mode (Mac) & under Root account (Mac)
  • Try disabling any third-party plugins or extensions that you are using with Illustrator. These could be causing conflicts or issues with the application's normal operation.

 

If this doesn't help, uninstall the application using the CC Cleaner tool and reinstall it from the Creative Cloud Desktop app. If this doesn't help either, would you mind trying the steps suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?

 

If the crash persists, would you mind submitting the crash report as suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? This would help us investigate the crash. Let me know once you submit the crash report.
While submitting the crash report, please use the same email address with which you are signed in on this community or share your teammates' email(s) via DM with me. This will help us find the crash report and assist accordingly.

 

I hope this information helps!

 

Let me know if you have any other questions or if you need further assistance.

 

Thanks,

Anshul Saini

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New Here ,
Jan 11, 2023 Jan 11, 2023

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Hi @ansh7 

I've tried everything above and none of it worked... I had to use my personal Mac from home at the office.

 

Now it seems to be working okay ish without any crashes after I went in the Performance tab and turned GPU Performance off and in the File handling I have turned Automatically save recovery data every: off and that seems to have fixed the issue sorry for the late reply it have been some rough and frustrating couple of days but seems to be working! 

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Adobe Employee ,
Jan 13, 2023 Jan 13, 2023

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Thanks for trying and sharing the details. Glad to know you were able to resolve the issue.
However, I would recommend trying validating fonts and cleaning the system font cache https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html.

Then check if turning on GPU performance crashes Ai or not.

 

Let us know how it goes.

 

Regards,

Anshul Saini

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