ILLUSTRADOR NO HABRE MIS ARCHIVOS EN LA NUBE

[Karla5EC6]

Hola a todos, no se si sea la única con este problema pero ai no abre mis archivos en la nube. Les doy click para abrirlos y no ocurre nada, ya instale y desinstale el programa y no hay mejora. 

Cualquier ayuda será apreciada. Muchas gracias!!

[Anshul_Saini · Accepted solution]

Hi there,

Sorry about the trouble. Could you please share a few details:

• OS and version of Illustrator
• Is the issue happening while opening some cloud documents or all the cloud documents?
• Did you try Sign out and Sign in from within the app and Creative Cloud?
• Confirm, are you trying to open the documents from Illustrator or Creative Cloud app?
• Open your browser and login into your Creative Cloud account (https://creativecloud.adobe.com/) and then visit this link (https://assets.adobe.com/cloud-documents); you will be able to locate your Illustrator cloud documents there, which will have the ". AIC" extension. Are you able to download your documents in Illustrator from there?
• Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

I am looking forward to your response.

Thanks & Regards,

Anshul Saini

[Karla5EC6]

Thank you so much for your concern and help, I really appreciate it. I did what you suggested and it worked. 

Kind Regards

🙂

[Anshul_Saini]

Glad to hear you're back on track. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

Regards,

Anshul Saini