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illustrator 2020 use integrated gpu

New Here ,
Nov 06, 2019 Nov 06, 2019

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1.PNG

2.PNG

illustrator and premiere have same issuse

but photoshop use amd gpu normally 

3.PNG

My Laptop lenovo Z51-70

any one can help me please i need to fix this very fast.

 

 

  • Components:
    ACE 2017/11/06-12:04:09 79.588619 79.588619
    Adobe Linguisitc Library 12.0.0.0
    Adobe Owl 5.2.9
    PDFL 2018/02/21-18:35:25 90.264609 90.264609
    Adobe Product Improvement Program 7.4.1.112.46866
    AdobePSL 79.1137743_15.1113557 79.1137743_15.1113557
    Adobe Illustrator 1.0
    AdobeSVGAGM 79.588619 79.588619
    Adobe XMP Core 2017/09/07-01:11:22 79.161356 79.161356
    Adobe XMP Files 2017/09/07-01:11:22 79.161356 79.161356
    Adobe XMP Script 2017/09/07-01:11:22 79.161356 79.161356
    Adobe CAPS 10,0,0,6
    AFL 3.5
    AGM 2018/02/21-16:01:54 90.592762 90.592762
    AgoraLib Library 1.0.0.0
    AdobeHelp Dynamic Link Library 3.0.0.6
    AIDE 2017/09/12-20:11:44 79.586476 79.586476
    AIFM 1.0 23.68434
    AIPort 1.0 23.68434
    AIPOSTMAN 1.0 23.68434
    AIPreviewHandler 1.0 23.68434
    AIPSL 1.0 23.68434
    AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000
    ARE 2017/11/06-12:04:09 79.588619 79.588619
    AXE8SharedExpat 2017/10/14-01:13:53 79.587847 79.587847
    AXEDOMCore 2017/10/14-01:13:53 79.587847 79.587847
    AXSLE 2017/10/14-01:13:53 79.587847 79.587847
    BIB 2017/11/06-12:04:09 79.588619 79.588619
    BIBUtils 2017/11/06-12:04:09 79.588619 79.588619
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    CoolType 2018/02/21-16:01:54 90.592762 90.592762
    Adobe Crash Reporter Client DLL 2.0.1.0
    Microsoft® Windows® Operating System 6.3.9600.16384
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 7.0.6
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    DVA Product 12.0.0
    ExtendScript 2014/12/03-09:00:00 80.1 80.1
    Extensibility Library 1.0.1.13
    FilterPort 1.1 90.592762
    Microsoft® Windows® Operating System 10.0.18362.449
    International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927
    International Components for Unicode 58, 1, 0, 0
    International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927
    International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927
    International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927
    Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0127
    JP2KLib 2017/10/31-01:22:04 79.268591 79.268591
    Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1
    LogSession 7.4.1.112.46866
    MPS 2017/10/31-01:22:04 79.588396 79.588396
    PDFPort 2018/02/21-16:01:54 90.592762 90.592762
    Adobe PDFSettings 1.04
    Adobe Photoshop CC 2017 18.1.0
    Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.0.0
    Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.0.0.55
    Adobe India Sangam Core Code 2017/06/21-01:09:20 79.266917 79.266917
    Adobe India SangamML Import from Sangam 2017/06/21-01:09:20 79.266917 79.266917
    ScCore 2014/12/03-09:00:00 80.1 80.1
    Sprout by HP Platform 1.0.4.3241
    SVGExport 6, 0, 0, 0 79.583414
    SVGRE 6, 0, 0, 0 79.583414
    Intel(R) C/C++/Fortran Compiler 17.0.0
    Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
    Teigha® for .dwg files 3.05.1.0
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    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
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    Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
    Vulcan Application Control Library 5.4.0.12
    Vulcan Message Library 5.4.0.12
    WRServices Thu May 17 2017 12:26:24 Build 0.22437 0.22437
    ATE
  • OS: Windows
    Version: 10.0
    System Architecture: x64
    Built-In Memory: 16302 MB
  • User Name: mohamed rezk
    Serial Number: 9163870339446469
  • Application Folder:
    C:\Program Files\Adobe\Adobe Illustrator CC 2018\Support Files\
    Primary Scratch Folder:
    C:\Users\saber\AppData\Local\Temp\
    Secondary Scratch Folder:

  • Plug-ins:
    Live Menu Item
    Adobe AI Application Plugin
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    Photoshop Plugin Adapter Pointillize...
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    Photoshop Plugin Adapter Fibers...
    Photoshop Plugin Adapter Lens Flare...
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    Photoshop Plugin Adapter Shear...
    Photoshop Plugin Adapter Twirl...
    Photoshop Plugin Adapter Polar Coordinates...
    Photoshop Plugin Adapter Smart Blur...
    Photoshop Plugin Adapter Spherize...
    Photoshop Plugin Adapter Wind...
    Photoshop Plugin Adapter ZigZag...
    Photoshop Plugin Adapter Mezzotint...
    Photoshop Plugin Adapter Radial Blur...
    Photoshop Plugin Adapter Wave...
    Photoshop Plugin Adapter Crop and Straighten Photos Filter
    Photoshop Plugin Adapter De-Interlace...
    Photoshop Plugin Adapter Displace...
    Photoshop Plugin Adapter Tiles...
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    Photoshop Plugin Adapter PNG
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    Photoshop Plugin Adapter HSB/HSL
    Photoshop Plugin Adapter Paths to Illustrator...
    Photoshop Plugin Adapter OpenEXR
    Photoshop Plugin Adapter Color Halftone...
    Photoshop Plugin Adapter Pixar
    Photoshop Plugin Adapter PCX
    Photoshop Plugin Adapter NTSC Colors
    Photoshop Plugin Adapter Legacy Gaussian Blur...
    Photoshop Plugin Adapter Filter Gallery...
    Photoshop Plugin Adapter Colored Pencil...
    Photoshop Plugin Adapter Cutout...
    Photoshop Plugin Adapter Dry Brush...
    Photoshop Plugin Adapter Film Grain...
    Photoshop Plugin Adapter Fresco...
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    Photoshop Plugin Adapter Paint Daubs...
    Photoshop Plugin Adapter Palette Knife...
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    Photoshop Plugin Adapter Accented Edges...
    Photoshop Plugin Adapter Angled Strokes...
    Photoshop Plugin Adapter Crosshatch...
    Photoshop Plugin Adapter Dark Strokes...
    Photoshop Plugin Adapter Ink Outlines...
    Photoshop Plugin Adapter Spatter...
    Photoshop Plugin Adapter Sprayed Strokes...
    Photoshop Plugin Adapter Sumi-e...
    Photoshop Plugin Adapter Diffuse Glow...
    Photoshop Plugin Adapter Glass...
    Photoshop Plugin Adapter Ocean Ripple...
    Photoshop Plugin Adapter Bas Relief...
    Photoshop Plugin Adapter Chalk && Charcoal...
    Photoshop Plugin Adapter Charcoal...
    Photoshop Plugin Adapter Chrome...
    Photoshop Plugin Adapter Cont^e Crayon...
    Photoshop Plugin Adapter Graphic Pen...
    Photoshop Plugin Adapter Halftone Pattern...
    Photoshop Plugin Adapter Note Paper...
    Photoshop Plugin Adapter Photocopy...
    Photoshop Plugin Adapter Plaster...
    Photoshop Plugin Adapter Reticulation...
    Photoshop Plugin Adapter Stamp...
    Photoshop Plugin Adapter Torn Edges...
    Photoshop Plugin Adapter Water Paper...
    Photoshop Plugin Adapter Glowing Edges...
    Photoshop Plugin Adapter Craquelure...
    Photoshop Plugin Adapter Grain...
    Photoshop Plugin Adapter Mosaic Tiles...
    Photoshop Plugin Adapter Patchwork...
    Photoshop Plugin Adapter Stained Glass...
    Photoshop Plugin Adapter Texturizer...
    Adobe Vector Sculpting UI
    Twirl v2
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    Adobe PSD File Import UI
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    PerspectiveUI
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  • GPU Info:
    Illustrator Version: 22.1.0
    OpenGL Version: 4.4.0 - Build 20.19.15.4624
    Extensions: GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_ARB_map_buffer_alignment GL_ARB_conservative_depth GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_ARB_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_SUN_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_ARB_texture_barrier GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_occlusion_query2 GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_ARB_multisample GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_ARB_texture_swizzle GL_EXT_texture_swizzle GL_ARB_texture_gather GL_ARB_sync GL_ARB_cl_event GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_ARB_transform_feedback2 GL_ARB_draw_indirect GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_ARB_framebuffer_object GL_ARB_framebuffer_no_attachments GL_EXT_texture_array GL_EXT_texture_integer GL_ARB_map_buffer_range GL_ARB_texture_buffer_range GL_EXT_texture_snorm GL_ARB_blend_func_extended GL_INTEL_performance_query GL_ARB_copy_buffer GL_ARB_sampler_objects GL_NV_primitive_restart GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_uniform_buffer_object GL_ARB_depth_clamp GL_ARB_vertex_array_bgra GL_ARB_shader_bit_encoding GL_ARB_draw_buffers_blend GL_ARB_geometry_shader4 GL_EXT_geometry_shader4 GL_ARB_texture_query_lod GL_ARB_explicit_attrib_location GL_ARB_draw_elements_base_vertex GL_EXT_shader_integer_mix GL_ARB_instanced_arrays GL_ARB_base_instance GL_ARB_fragment_coord_conventions GL_EXT_gpu_program_parameters GL_ARB_texture_buffer_object_rgb32 GL_ARB_compatibility GL_ARB_texture_rgb10_a2ui GL_ARB_texture_multisample GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_timer_query GL_EXT_timer_query GL_ARB_tessellation_shader GL_ARB_vertex_array_object GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_texture_cube_map_array GL_EXT_gpu_shader4 GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_INTEL_fragment_shader_ordering GL_ARB_fragment_shader_interlock GL_ARB_clip_control GL_ARB_shader_subroutine GL_ARB_transform_feedback3 GL_ARB_get_program_binary GL_ARB_separate_shader_objects GL_ARB_shader_precision GL_ARB_vertex_attrib_64bit GL_ARB_viewport_array GL_ARB_transform_feedback_instanced GL_ARB_compressed_texture_pixel_storage GL_ARB_shader_atomic_counters GL_ARB_shading_language_packing GL_ARB_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_EXT_texture_storage GL_ARB_compute_shader GL_ARB_vertex_attrib_binding GL_ARB_texture_view GL_ARB_fragment_layer_viewport GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_texture_storage_multisample GL_ARB_buffer_storage GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_query_buffer_object GL_EXT_polygon_offset_clamp GL_ARB_clear_texture GL_ARB_texture_mirror_clamp_to_edge GL_ARB_debug_output GL_ARB_enhanced_layouts GL_KHR_debug GL_ARB_arrays_of_arrays GL_ARB_texture_query_levels GL_ARB_invalidate_subdata GL_ARB_clear_buffer_object GL_INTEL_map_texture GL_ARB_texture_compression_bptc GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_robustness GL_ARB_robust_buffer_access_behavior GL_EXT_texture_sRGB_decode GL_ARB_copy_image GL_KHR_blend_equation_advanced GL_EXT_direct_state_access GL_ARB_stencil_texturing GL_ARB_texture_stencil8 GL_ARB_explicit_uniform_location GL_ARB_multi_bind GL_ARB_indirect_parameters
    Number of Displays: 1
    Number of Drivers: 2
    Vendor: Intel
    Renderer: Intel(R) HD Graphics 5500
    Active Display Name: \\.\DISPLAY1
    PrimaryDisplayAdapterIndex: 0
    Display Adapter[0] VendorID: 8086
    Display Adapter[0] DeviceID: 1616
    Display Adapter[0] SubSysId: 382417aa
    Display Adapter[0] Revision: 9
    Display Adapter[0] DedicatedVideoMemory: 128
    Display Adapter[0] DedicatedSystemMemory: 0
    Display Adapter[0] SharedSystemMemory: 8151
    Display Adapter[0] Attached Monitors: \\.\DISPLAY1
    Display Adapter[0] PrimaryMonitor: 1
    Display Adapter[1] VendorID: 1002
    Display Adapter[1] DeviceID: 6820
    Display Adapter[1] SubSysId: 382417aa
    Display Adapter[1] Revision: 129
    Display Adapter[1] DedicatedVideoMemory: 4074
    Display Adapter[1] DedicatedSystemMemory: 0
    Display Adapter[1] SharedSystemMemory: 8151
    Display Adapter[1] Attached Monitors: None
    Display Adapter[1] PrimaryMonitor: 0
    Display Adapter[2] VendorID: 1414
    Display Adapter[2] DeviceID: 8c
    Display Adapter[2] SubSysId: 0
    Display Adapter[2] Revision: 0
    Display Adapter[2] DedicatedVideoMemory: 0
    Display Adapter[2] DedicatedSystemMemory: 0
    Display Adapter[2] SharedSystemMemory: 8151
    Display Adapter[2] Attached Monitors: None
    Display Adapter[2] PrimaryMonitor: 0
    ActiveDriverIndex: 0
    Driver[0] Name: Intel(R) HD Graphics 5500
    Driver[0] Driver Version: 20.19.15.4624
    Driver[0] Driver Date: 20170308000000.000000-000
    Driver[0] Adapter RAM: 1024
    Driver[0] PNP DeviceID: PCI\VEN_8086&DEV_1616&SUBSYS_382417AA&REV_09\3&11583659&0&10
    Driver[0] Installed Display Drivers: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver[1] Name: AMD Radeon(TM) R9 M375
    Driver[1] Driver Version: 15.201.1101.0
    Driver[1] Driver Date: 20150806000000.000000-000
    Driver[1] Adapter RAM: 4095
    Driver[1] PNP DeviceID: PCI\VEN_1002&DEV_6820&SUBSYS_382417AA&REV_81\4&219270DD&0&00E4
    Driver[1] Installed Display Drivers: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
    DefaultEnableGPU: 1

 

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Adobe
Community Expert ,
Nov 06, 2019 Nov 06, 2019

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You mean that your problem is that Premiere can't start with your AMD GPU?
If so, I think you can fix it from the GPU Settings not in Premiere.

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New Here ,
Nov 06, 2019 Nov 06, 2019

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EBF52D56-0CF0-408F-A973-6F93F1E9740F.pngThe gpu setting are set up to high performance for illustrator and premiere even that when i disable the intgerated gpu illustrator and premiere don’t detect any gpu.

but the strange thing that photoshop detect the right gpu amd radeon 

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Community Expert ,
Nov 07, 2019 Nov 07, 2019

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Photoshop = different application

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