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Illustrator 2020

New Here ,
Nov 14, 2021 Nov 14, 2021

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Hey peeps,

Can someone please help me out. My illustrator was updated recently to 2022 which deleted my 2020 version. I got Adobe help and re-installed 2020 but now i have a slight issue when opening the program. I need 2020 for work because our Printing Machines are programed with 2020 version.

 

When opening at the start, a yellow triangle with the Exclamation Mark with The operation cannot complete because of an unknown error [CANT]

 

Does anyknow how to fix this? Is it a plug in that i am missing?

 

I have attached a screen pic.

 

Thank You

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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When you updated your Illustrator it sounds like you may have used the option to import previous settings and preferences. Using older preferences for a new version of Illustrator many times leads to operating difficulties. Try deleting your preferences and see if the situation is resolved.

To do so:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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