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illustrator 2021 crash

New Here ,
Feb 25, 2023 Feb 25, 2023

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I have 14gb ram. it shows this error(isn't enough ram)

 

but, when I open task manager I see only 44% is using now

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correct answers 1 Correct answer

Adobe Employee , Mar 01, 2023 Mar 01, 2023

Hello @Gabo28470232u827,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying the suggestions shared in this article (https://helpx.adobe.com/illustrator/kb/not-enough-memory-illustrator-cc.html) and checking if it helps. We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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Community Expert ,
Feb 25, 2023 Feb 25, 2023

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Please tell us your Illustrator version, your system version and what exactly you were doing when it crashed.

Do you regularly reboot the comoputer?

Is this a large file with large objects and a huge number of effects?

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New Here ,
Feb 25, 2023 Feb 25, 2023

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illustrator 2021

winodws 10 latest

object: no effects,

file: 3mb

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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What are you doing in Illustrator when it crashes?

And can we see what's in the file? Are there a lot of paths?

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New Here ,
Mar 01, 2023 Mar 01, 2023

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when I try move object illustrator is crashed. 

yes, there are lot of path but, these paths are locked

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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And what kind of object are you moving around?

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Can you show a screenshot of your project in Outline mode? Are there effects/appearances applied to the paths.

Depending on the complexity of the file it could cause crashes.

Where did the file originate from?

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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Hello @Gabo28470232u827,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying the suggestions shared in this article (https://helpx.adobe.com/illustrator/kb/not-enough-memory-illustrator-cc.html) and checking if it helps. We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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