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illustrator 2021 crash

New Here ,
Feb 25, 2023 Feb 25, 2023

I have 14gb ram. it shows this error(isn't enough ram)

 

but, when I open task manager I see only 44% is using now

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Performance
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correct answers 1 Correct answer

Adobe Employee , Mar 01, 2023 Mar 01, 2023

Hello @deleted.,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying the suggestions shared in this article (https://helpx.adobe.com/illustrator/kb/not-enough-memory-illustrator-cc.html) and checking if it helps. We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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Community Expert ,
Feb 25, 2023 Feb 25, 2023

Please tell us your Illustrator version, your system version and what exactly you were doing when it crashed.

Do you regularly reboot the comoputer?

Is this a large file with large objects and a huge number of effects?

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New Here ,
Feb 25, 2023 Feb 25, 2023

illustrator 2021

winodws 10 latest

object: no effects,

file: 3mb

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

What are you doing in Illustrator when it crashes?

And can we see what's in the file? Are there a lot of paths?

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New Here ,
Mar 01, 2023 Mar 01, 2023

when I try move object illustrator is crashed. 

yes, there are lot of path but, these paths are locked

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

And what kind of object are you moving around?

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

Can you show a screenshot of your project in Outline mode? Are there effects/appearances applied to the paths.

Depending on the complexity of the file it could cause crashes.

Where did the file originate from?

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023
LATEST

Hello @deleted.,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying the suggestions shared in this article (https://helpx.adobe.com/illustrator/kb/not-enough-memory-illustrator-cc.html) and checking if it helps. We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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