Illustrator 2021 v26.0.1 Freeze

New Here ,
Dec 09, 2021 Dec 09, 2021

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Hey Guys,

My illustrator 2021 v26.0.1 frooze regularly. I try multiple debug like reinstallation of the adobe applications, installation of older versions of illustrator and even fresh installation of windows OS. The issue doesn't happen for other adobe applications. Resource on the my workstation are sufficient.

Can you please advice how to solved issue?

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Bug , Performance

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Adobe Community Professional ,
Dec 09, 2021 Dec 09, 2021

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Hi pascalem,

Have you also tried to uninstall Adobe Illustrator via the Creative Cloud Cleaner tool?

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Adobe Employee ,
Dec 31, 2021 Dec 31, 2021

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Hi @pascalem30960449,

 

Sorry about the trouble. I would like to know if the steps suggested above by @gianvitulano worked for you? If not, I would request you to share a few more details like:

  • Operating System
  • Does it freeze while working on a specific document or while using a particular tool/ effect?
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does turning off the Internet help resolve the issue?
  • Does signing out the Creative Cloud Desktop app helps?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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