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Illustrator 2022 crash on mac Pro 2013

Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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Dear support,

my Illustrator cc 2022 on Mac Pro 2013 with Macos BigSur 11.6.1 crash with error and i need to restart.

Attach error:

Date/Time: 2021-11-18 11:52:19 +0100
End time: 2021-11-18 11:54:25 +0100
OS Version: Mac OS X 10.15.7 (Build 19H1323)
Architecture: x86_64
Report Version: 29

Data Source: Stackshots
Shared Cache: 0x8ec6000 445E33C5-C6C0-3FEB-9AC5-4FBB7EB8D151

Command: Adobe Illustrator
Path: /Applications/Adobe Illustrator 2022/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 26.0.0 (26.0.0)
Parent: launchd [1]
PID: 667

Event: hang
Duration: 125.69s
Duration Sampled: 9.99s (process was unresponsive for 116 seconds before sampling)
Steps: 100 (100ms sampling interval)

Hardware model: MacPro6,1
Active cpus: 8

Time Awake Since Boot: 12000s

Fan speed: 790 rpm

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------


Heaviest stack for the main thread of the target process:
100 start + 1 (libdyld.dylib + 109769) [0x7fff70066cc9]
100 main + 1306 (Adobe Illustrator + 7767556) [0x100768604]
100 ??? (Adobe Illustrator + 7543835) [0x100731c1b]
100 exo::app::OS_AppBase::RunEventLoop() + 54 (exo + 24474) [0x109445f9a]
100 -[NSApplication run] + 707 (AppKit + 203967) [0x7fff332dacbf]
100 exo::app::OS_AppBase::HandleReopenEventFromOS() + 2205 (exo + 31997) [0x109447cfd]
100 exo::app::OS_AppBase::CreateMacAppDelegate() + 2669 (exo + 29037) [0x10944716d]
100 ??? (Adobe Illustrator + 7555999) [0x100734b9f]
100 exo::app::OS_AppBase::CreateMacAppDelegate() + 3112 (exo + 29480) [0x109447328]
100 exo::app::AppBase::PreEventProcessing(dvaui::ui::OS_Event const&) + 85 (exo + 21679) [0x1094454af]
100 exo::app::AppBase::PreEventProcessing(dvaui::ui::OS_Event const&) + 240 (exo + 21834) [0x10944554a]
100 ??? (Adobe Illustrator + 7555999) [0x100734b9f]
100 exo::app::AppBase::PreEventProcessing(dvaui::ui::OS_Event const&) + 1820 (exo + 23414) [0x109445b76]
100 exo::app::AppBase::InvokePreEventProcessing(dvaui::ui::OS_Event const&, bool&) + 18 (exo + 21564) [0x10944543c]
100 ??? (Adobe Illustrator + 7546113) [0x100732501]
100 ??? (Adobe Illustrator + 7565639) [0x100737147]
100 ??? (Adobe Illustrator + 7567039) [0x1007376bf]
100 ??? (Adobe Illustrator + 7568402) [0x100737c12]
100 ??? (Adobe Illustrator + 6897802) [0x10069408a]
100 ??? (Adobe Illustrator + 6830490) [0x10068399a]
100 ??? (Adobe Illustrator + 6896353) [0x100693ae1]
100 ??? (Adobe Illustrator + 4139301) [0x1003f2925]
100 ??? (Adobe Illustrator + 4065118) [0x1003e075e]
100 ??? (Adobe Illustrator + 4128650) [0x1003eff8a]
100 ??? (Adobe Illustrator + 4934821) [0x1004b4ca5]
100 ??? (Adobe Illustrator + 11000349) [0x100a7da1d]
100 ??? (Adobe Illustrator + 10996433) [0x100a7cad1]
100 stat$INODE64 + 10 (libsystem_kernel.dylib + 9014) [0x7fff701a9336]
*100 hndl_unix_scall64 + 22 (kernel + 799238) [0xffffff80002c3206]
*100 unix_syscall64 + 647 (kernel + 7879895) [0xffffff8000983cd7]
*100 stat64 + 47 (kernel + 3736751) [0xffffff80005904af]
*100 ??? (kernel + 3734407) [0xffffff800058fb87]
*100 nameiat + 117 (kernel + 3709157) [0xffffff80005898e5]
*100 namei + 3521 (kernel + 3604465) [0xffffff800056fff1]
*100 lookup + 1006 (kernel + 3607822) [0xffffff8000570d0e]
*100 afpfs_vnop_lookup + 615 (afpfs + 24538) [0xffffff7f84ae3fda]
*100 afpfs_lock + 103 (afpfs + 102446) [0xffffff7f84af702e]
*100 IORWLockWrite + 724 (kernel + 2354100) [0xffffff800043ebb4]
*100 thread_block_reason + 175 (kernel + 1297679) [0xffffff800033cd0f]
*100 ??? (kernel + 1303761) [0xffffff800033e4d1]
*100 machine_switch_context + 200 (kernel + 2373800) [0xffffff80004438a8]

continue.......could help me about this error? Thanks Paolo

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Adobe Employee ,
Nov 19, 2021 Nov 19, 2021

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Hi there,

 

I understand crashes are frustrating. There could be multiple reasons (hardware software, connection, etc.) why an app would crash. We have fixed a few issues in the v26.0.1 released recently. Please update Illustrator to this version and let us know how it goes.

 

Regards,

Anshul Saini

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Community Beginner ,
23 hours ago 23 hours ago

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Hi Anshul,

 

thanks for your help. Now update version and I resend you info if problem persist.

 

Have a nice day,

Paolo

 

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