Copy link to clipboard
Copied
Dear support,
my Illustrator cc 2022 on Mac Pro 2013 with Macos BigSur 11.6.1 crash with error and i need to restart.
Attach error:
Date/Time: 2021-11-18 11:52:19 +0100
End time: 2021-11-18 11:54:25 +0100
OS Version: Mac OS X 10.15.7 (Build 19H1323)
Architecture: x86_64
Report Version: 29
Data Source: Stackshots
Shared Cache: 0x8ec6000 445E33C5-C6C0-3FEB-9AC5-4FBB7EB8D151
Command: Adobe Illustrator
Path: /Applications/Adobe Illustrator 2022/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 26.0.0 (26.0.0)
Parent: launchd [1]
PID: 667
Event: hang
Duration: 125.69s
Duration Sampled: 9.99s (process was unresponsive for 116 seconds before sampling)
Steps: 100 (100ms sampling interval)
Hardware model: MacPro6,1
Active cpus: 8
Time Awake Since Boot: 12000s
Fan speed: 790 rpm
--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------
Heaviest stack for the main thread of the target process:
100 start + 1 (libdyld.dylib + 109769) [0x7fff70066cc9]
100 main + 1306 (Adobe Illustrator + 7767556) [0x100768604]
100 ??? (Adobe Illustrator + 7543835) [0x100731c1b]
100 exo::app::OS_AppBase::RunEventLoop() + 54 (exo + 24474) [0x109445f9a]
100 -[NSApplication run] + 707 (AppKit + 203967) [0x7fff332dacbf]
100 exo::app::OS_AppBase::HandleReopenEventFromOS() + 2205 (exo + 31997) [0x109447cfd]
100 exo::app::OS_AppBase::CreateMacAppDelegate() + 2669 (exo + 29037) [0x10944716d]
100 ??? (Adobe Illustrator + 7555999) [0x100734b9f]
100 exo::app::OS_AppBase::CreateMacAppDelegate() + 3112 (exo + 29480) [0x109447328]
100 exo::app::AppBase::PreEventProcessing(dvaui::ui::OS_Event const&) + 85 (exo + 21679) [0x1094454af]
100 exo::app::AppBase::PreEventProcessing(dvaui::ui::OS_Event const&) + 240 (exo + 21834) [0x10944554a]
100 ??? (Adobe Illustrator + 7555999) [0x100734b9f]
100 exo::app::AppBase::PreEventProcessing(dvaui::ui::OS_Event const&) + 1820 (exo + 23414) [0x109445b76]
100 exo::app::AppBase::InvokePreEventProcessing(dvaui::ui::OS_Event const&, bool&) + 18 (exo + 21564) [0x10944543c]
100 ??? (Adobe Illustrator + 7546113) [0x100732501]
100 ??? (Adobe Illustrator + 7565639) [0x100737147]
100 ??? (Adobe Illustrator + 7567039) [0x1007376bf]
100 ??? (Adobe Illustrator + 7568402) [0x100737c12]
100 ??? (Adobe Illustrator + 6897802) [0x10069408a]
100 ??? (Adobe Illustrator + 6830490) [0x10068399a]
100 ??? (Adobe Illustrator + 6896353) [0x100693ae1]
100 ??? (Adobe Illustrator + 4139301) [0x1003f2925]
100 ??? (Adobe Illustrator + 4065118) [0x1003e075e]
100 ??? (Adobe Illustrator + 4128650) [0x1003eff8a]
100 ??? (Adobe Illustrator + 4934821) [0x1004b4ca5]
100 ??? (Adobe Illustrator + 11000349) [0x100a7da1d]
100 ??? (Adobe Illustrator + 10996433) [0x100a7cad1]
100 stat$INODE64 + 10 (libsystem_kernel.dylib + 9014) [0x7fff701a9336]
*100 hndl_unix_scall64 + 22 (kernel + 799238) [0xffffff80002c3206]
*100 unix_syscall64 + 647 (kernel + 7879895) [0xffffff8000983cd7]
*100 stat64 + 47 (kernel + 3736751) [0xffffff80005904af]
*100 ??? (kernel + 3734407) [0xffffff800058fb87]
*100 nameiat + 117 (kernel + 3709157) [0xffffff80005898e5]
*100 namei + 3521 (kernel + 3604465) [0xffffff800056fff1]
*100 lookup + 1006 (kernel + 3607822) [0xffffff8000570d0e]
*100 afpfs_vnop_lookup + 615 (afpfs + 24538) [0xffffff7f84ae3fda]
*100 afpfs_lock + 103 (afpfs + 102446) [0xffffff7f84af702e]
*100 IORWLockWrite + 724 (kernel + 2354100) [0xffffff800043ebb4]
*100 thread_block_reason + 175 (kernel + 1297679) [0xffffff800033cd0f]
*100 ??? (kernel + 1303761) [0xffffff800033e4d1]
*100 machine_switch_context + 200 (kernel + 2373800) [0xffffff80004438a8]
continue.......could help me about this error? Thanks Paolo
Copy link to clipboard
Copied
Hi there,
I understand crashes are frustrating. There could be multiple reasons (hardware software, connection, etc.) why an app would crash. We have fixed a few issues in the v26.0.1 released recently. Please update Illustrator to this version and let us know how it goes.
Regards,
Anshul Saini
Copy link to clipboard
Copied
Hi Anshul,
thanks for your help. Now update version and I resend you info if problem persist.
Have a nice day,
Paolo