Illustrator 2022 Keep crashing on windows 10 even with fresh clean installation

New Here ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

Hi Illustrator is killing me at the moment I can be doing somthing and simple and moving a box on a blank screen and it will crash and pinwheel for ages then requires to be force quit. I am struggling to get any work done.

 

I have tried resetting updateing and uninstalling and reinstalling the program more than once.

 

Please help.

TOPICS
Bug , Performance

Views

24

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 06, 2022 Jul 06, 2022

Hi @rossh47009133,

 

We are sorry to hear about the crash! I know that's really frustrating. There are various reasons that can make the app hang or crash. Would you mind trying a few solutions for common crash issues from this HelpX Article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)? You can start with Font troubleshooting, then DLL error,  then missing plugins, or you may do them in order.

 

Let us know how it goes.

 

Thanks & Regards,

Anshul Saini

 

Note: Marking

...

Likes

Translate

Translate
Adobe Employee ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

LATEST

Hi @rossh47009133,

 

We are sorry to hear about the crash! I know that's really frustrating. There are various reasons that can make the app hang or crash. Would you mind trying a few solutions for common crash issues from this HelpX Article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)? You can start with Font troubleshooting, then DLL error,  then missing plugins, or you may do them in order.

 

Let us know how it goes.

 

Thanks & Regards,

Anshul Saini

 

Note: Marking correct for visibility.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines