Illustrator 2022 Keeps Crashing constantly v26.4.1 - Progress / processing bar

[Louis25566382aoa5]

I opened an existing PDF file to edit. Can only work for a few minutes before program crashes and everythng disappears.

When trying to open the file again, or just the program, it says "Adobe Illustrator just recovered from a crash." The progam then says "processing" and that lasts for 20 minutes or forever. (Even though file is only 705 KB.)
It keeps happening over and over again.

Can't even open Illustrator because it keeps trying to recover the last file.

The PDF file had an "unknown shading" error, but that appeared to go away after the first save.

[Horizon Communications]

Same issue here. Anyone received a reply that may be of benefit? I've unistalled and re-installed with same results!

[davidc85205287]

Hi,

I recently had t downgrade to get Illustrator working. Is it now safe to update?

[Anshul_Saini]

Hi @davidc85205287,

Thanks for reaching out. I am glad to inform you that issue has been resolved, and it is safe to update now. Many users have confirmed that.

However, if you still face this issue, you may follow the steps suggested in this help article to resolve it.

If it still doesn't help, you may upvote this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45535087-crashi...) and stay tuned for the updates.

Regards,

Anshul Saini

[davidc85205287]

Thanks for the update Anshul. I'll give it a try later.

[Anubhav M]

Hello @PatrisS, @Horizon Communications, @Bewitched_Dolphin0D4C, @williamb37678970, @DAVID237574766xme,

We are sorry for the trouble. There are multiple reports regarding crashes. Users see a process bar, and Illustrator freezes or crashes then. Do you see similar behavior at your end? If yes, would you mind sharing a few details like:

• The exact version of Windows (Build Number) and Illustrator (Version)
• Is this happening with both old & new files?
• Is this happening after opening a file or performing a particular action/using a specific tool?
• What exactly happens? Illustrator freezes and starts non-responding, or it simply crashes?
• Please share the Illustrator app dump file from the Task Manager. The steps are here (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html)

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

If that doesn't help, you may roll back and install the older v26.3.1.

Looking forward to your response.

Thanks,

Anubhav

[Grace25572648e5ig]

Illustartor just crashes on open, I can't recover anything. Illustrator / Creative Cloud says it's up to date. I bought this suite like 2 weeks ago and need this for my work, and I'm pretty disappointed in Adobe. It's version 26.41. What is the issue here? Anyone have ideas?

[gianvitulano]

Hi Grace,

are you getting any error messages? Could you indicate what are the features of your computer and on that OS are you running the software? Thank you.

[Anubhav M]

Hello @Grace25572648e5ig,

We are sorry for the trouble. There are multiple reports regarding crashes. Users see a process bar, and Illustrator freezes or crashes then. Do you see similar behavior at your end? If yes, would you mind sharing a few details like:

• The exact version of Windows (Build Number) and Illustrator (Version)
• Is this happening with both old & new files?
• Is this happening after opening a file or performing a particular action/using a specific tool?
• What exactly happens? Illustrator freezes and starts non-responding, or it simply crashes?
• Please share the Illustrator app dump file from the Task Manager. The steps are here (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html)

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

If that doesn't help, you may roll back and install the older v26.3.1.

Looking forward to your response.

Thanks,

Anubhav

[mcphilthy]

Having the same issue; can't launch the application. Serious bug; a patch must be coming down the pipe... today please?

[Ana25183878xy23]

What is happening with Illustrator is getting a bit frustrating, I'm trying to use it for a couple of days now and it keeps crashing. 

[Anubhav M]

Hello @Ana25183878xy23,

We are sorry for the trouble. There are multiple reports regarding crashes. Users see a process bar, and Illustrator freezes or crashes then. Do you see similar behavior at your end? If yes, would you mind sharing a few details like:

• The exact version of Windows (Build Number) and Illustrator (Version)
• Is this happening with both old & new files?
• Is this happening after opening a file or performing a particular action/using a specific tool?
• What exactly happens? Illustrator freezes and starts non-responding, or it simply crashes?
• Please share the Illustrator app dump file from the Task Manager. The steps are here (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html)

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

If that doesn't help, you may roll back and install the older v26.3.1.

Looking forward to your response.

Thanks,

Anubhav

[DAVID237574766xme]

Is adobe not going to doing anything about the new update which causes the program to crash as soon as you open it up? I keep seeing responses from adobe to jump through hoops to reinstall this, check that, check this, ... How about using some common sense and a bit of occam's razor? People started having this issue (myself included) as soon as the update happend. Ergo, the problem is with the update and not the individual systrems. Please fix it as many people are working to a deadline!!!

[Anubhav M]

Hello @DAVID237574766xme,

We are sorry for the trouble. There are multiple reports regarding crashes. Users see a process bar, and Illustrator freezes or crashes then. Do you see similar behavior at your end? If yes, would you mind sharing a few details like:

• The exact version of Windows (Build Number) and Illustrator (Version)
• Is this happening with both old & new files?
• Is this happening after opening a file or performing a particular action/using a specific tool?
• What exactly happens? Illustrator freezes and starts non-responding, or it simply crashes?
• Please share the Illustrator app dump file from the Task Manager. The steps are here (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html)

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

If that doesn't help, you may roll back and install the older v26.3.1.

Looking forward to your response.

Thanks,

Anubhav

[samik18289187]

Windows 11, Illustrator crashes regardless of file or action.

Doesn't last 30 seconds and it crashes.

get your ship togethor adobe.

[Anubhav M]

Hello @samik18289187,

We are sorry for the trouble. There are multiple reports regarding crashes. Users see a process bar, and Illustrator freezes or crashes then. Do you see similar behavior at your end? If yes, would you mind sharing a few details like:

• The exact version of Windows (Build Number) and Illustrator (Version)
• Is this happening with both old & new files?
• Is this happening after opening a file or performing a particular action/using a specific tool?
• What exactly happens? Illustrator freezes and starts non-responding, or it simply crashes?
• Please share the Illustrator app dump file from the Task Manager. The steps are here (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html)

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

If that doesn't help, you may roll back and install the older v26.3.1.

Looking forward to your response.

Thanks,

Anubhav

[Pixiegirl505]

I had the exact same problem. Just spent 2 days unable to work in Illustrator, my main program. Deleting the .runConfig & .runConfigRobin files is the only thing that has worked.  Thank you!!

[Noah25569958pdpg]

Hello y'all,

i dont know what i'm doing wrong. as soon as i open Illustrator and start to work on some vector graphics, a window with "progress - being processed" pops up.

I don't have any other programs open in the background.

I have a Intel Core i5-1135G7 2,40 GHz, 16 GB Ram and a Intel Iris Xe Graphics with 1024 MB.

It also happens when i start it without working on something.

Thank you in advance for your help.

[Anubhav M]

Hello @Noah25569958pdpg,

We are sorry for the trouble. There are multiple reports regarding crashes. Users see a process bar, and Illustrator freezes or crashes then. Do you see similar behavior at your end? If yes, would you mind sharing a few details like:

• The exact version of Windows (Build Number) and Illustrator (Version)
• Is this happening with both old & new files?
• Is this happening after opening a file or performing a particular action/using a specific tool?
• What exactly happens? Illustrator freezes and starts non-responding, or it simply crashes?
• Please share the Illustrator app dump file from the Task Manager. The steps are here (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html)

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

If that doesn't help, you may roll back and install the older v26.3.1.

Looking forward to your response.

Thanks,

Anubhav

[Noah25569958pdpg]

Hello Anubhav,

- i have Windows 10 Enterprise Version 21H1.

- it's happening with both old & new files.

- it's happening when i create a new file and also open a existing file.

- Illustrator freezes and starts non responding.

Unfortunately, i don't get any dump file. I also tried the troubleshooting with deleting the preferences. I now installed the version v26.3.1. and it works perfect!

Thank you very much Anubhav.

[atcdot]

I've been having the same issues all day!! Reinstalled the app but to no avail! 

[Noah25569958pdpg]

Hello atcdot,

just try using the v26.3.1, now it's working again.

https://helpx.adobe.com/download-install/using/install-previous-version.html

[cupackedeath]

Not sure what the issue is. I see a lot of people complaining about an update on the 8th. On the 8th everything was working fine. Today however is a different story. Program loads, open a file, use the pen tool for 3 clicks, and poof. It shuts itself down. 

[cupackedeath]

Ok. just realized the V 26.4.1 was updated on my computer today, the 9th. So yeah. Thanks adobe. When is the new new update thats going to fix the bugs in this update coming?

[prateek_soni · Accepted solution]

Hi @cupackedeath 
Answer by Anshul_Saini  on this thread https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-keeps-crashing-constantly-v2... would help with this problem 

-Prateek 

[default41mo0pmypobn]

I have the same problem.

I have worked with big files before and then it does crash - according to expectations.

But I am now not working with big files and it is crashing more often than before.

More than 5 times I have lost my work.  INSANE!

I am sooooo frustrated.