Illustrator 2022 Terribly Slow Copying

Explorer ,
Nov 18, 2021 Nov 18, 2021

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Ever since I have upgraded to the 2022 version, I have noticed that my copy function is terribly slow. I used to be able to copy and paste basically immediately, but now I have to wait for quite a while as it copies any object. This is the first time I remember getting a spinning wheel when copying something other than a very large vector object. What could be going on?

 

My system is an HPZ4 Workstation with a 4.0 Ghz Xeon processor, 32GB ram, Win 10, Nvidia Quadro P2000.

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Adobe Employee ,
Nov 19, 2021 Nov 19, 2021

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Hi there,

 

Sorry to hear about the experience. I would request you to please share a few more details like:

  • Confirm the OS Build, OS version & exact version of Illustrator
  • Is the happening while working on a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud or dropbox and share the download link.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Is there any clipboard app installed on your Windows 10?
  • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.


We'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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Explorer ,
Feb 22, 2022 Feb 22, 2022

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My OS build is Windows 10 Pro for workstations

Version 20H2

OS Build- 19042.1348

Windows Feature Experience Pack 120.2212.3920.0

 

There is not a particular document that causes the slow copy/paste. It is every document, everytime, regardless of file size. It doesn't matter if I save it to my local drive or a network drive, although saving still works as it always has. 

 

I have restarted, reinstalled illustrator, reset preferences, and still nothing. Illustrator was working fine until I installed Illustrator 2022. The issue was immediate. It's very frustrating and has really became an issue as our work load has increased. 

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Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

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Thanks for sharing the details. I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.
 

Regards,

Anshul Saini

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