Illustrator 2023 freezes all the time

[leighw14213429]

My computer is fast. 
But for some reason, Illustrator is so slow and freezes so often.
Please Adobe when is the next update to fix this issue?
This affects my client work so much!

[Monika Gause]

Please tell us your system and hardware specifications.

Does this affect all files?

Where are files located?

[leighw14213429]

Intel(R) Core(TM) i9-7940X CPU @ 3.10GHz 3.10 GHz
64.0 GB
64-bit operating system, x64-based processor

[Monika Gause]

Does it affect all files? How large are the files, what's in them?

Do you have any additional hardware connected? A wacom? Additional monitors? Third party plugins?

[leighw14213429]

I have a wacom cintiq pro.
The vector files are not that high in detail. It can happen if I have a single png or jpg reference image.
To resolve I end up having to delete the rasta images, close Slack and or Itunes as illustrator is effected by other software being open.

[Monika Gause]

Yes, other software will use RAM.

What happens when you disconnect the Cintiq and uninstall the driver? Wacom's drivers have been a mess recently. 

So just in order to test whether the Wacom is the cause of your issues, please uninstall it.

[leighw14213429]

Will give it a try. Thanks!

[Bobby Henderson]

I'll second Monika's comments about Wacom's drivers. They did release a Windows driver update a few days ago (as well as two different quick fix releases of that update). As far as I can tell it seems to be working fine. Just make sure you're not using one of the Wacom drivers from January 2023.

Additionally, what kind of graphics card do you have installed in your computer system? If it is an NVidia board are you running the Game Ready driver or Studio driver? In either case is the driver up to date?

[leighw14213429]

Just an update. I've updated my wacom driver. Though now I'm not working in illustrator anymore. I'll have to send an update once I'm working on my next illustration brief. Appreciate all the help and advice. I'll keep you updated.

[Anubhav Majumder]

Hello @leighw14213429,

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the suggestions shared in this community post (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and check if it helps.

Also, try running Illustrator under Safe Mode (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[MikeGondek]

2023 runs fine on my Win at work and Mac at home. What version of OS & Illustrator are you using? Make sure they are compatible with each other.

Illustrator system requirements | earlier releases

OOBE RESET WIN

Quit the Creative Cloud desktop app  (100% you must do this)

C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

Delete all the files within the OOBE folder, but do not delete the folder itself.

Restart the computer and launch the Creative Cloud desktop app again.