Illustrator 2023 incredibly slow

[Adrian27600418jchq]

I used to use a licenced version of CS6 for work and it was fine. I have just subscribed to CC at home and it is virtually unuseable, INCREDIBLY slow performance in virtually every area, from starting up to simple blends. Feeling very ripped off. How can I be paying over 500GBP a year for something that has gone backwards in performance terms. Getting really behind with work because of this.

[Monika Gause]

Can you please tell us your hardware specifications and what your system is?

How large are your files?

And: talking about blends, how many steps are in your typical blend?

[Anubhav Majumder]

Hello @Adrian27600418jchq,

Sorry to hear about this experience. Would you mind checking if your computer meets or exceeds the system requirements (https://helpx.adobe.com/illustrator/system-requirements.html)?
Also, try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and share your observations.

Looking forward to your response.

Thanks,

Anubhav

[MK278080207jfn]

Hi Anubhav,

Illustrator 2023 performance too bad. PC spec is AMD Ryzen 5, 32GB RAM, M2 NVMe SSD, Asus RTX 3060Ti. 

I'll place linked files in my artwork, previously was using Adobe Illustrator CS6 and never faced this kind of terrible lagging issue. 

Even delayed to move a layer. Once click save as command it become "Not Responding", must wait 10 to 15 minutes for the Save as Command appear.

Please help to solve this issue.

Thank You.

[Anubhav Majumder]

Hello @MK278080207jfn,

We understand that working with slow performance in Illustrator can be frustrating. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and checking if it helps?

Also, try running Illustrator under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[MK278080207jfn]

Hi Anubhav,

I've tried all your suggestions. The performance still same.

Please give me better solution.

Thank you.

[Anubhav Majumder]

Hello @MK278080207jfn,

We're sorry for the trouble. It looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

[gerhard5CC2]

I have the same problem... VERY SLOW, and often "no response"... what to do now? 

[Anubhav Majumder]

Hello @gerhard5CC2,

We understand how frustrating it can be to encounter performance issues while working in Illustrator. Would you mind trying the suggestions shared earlier (https://community.adobe.com/t5/illustrator-discussions/illustrator-2023-incredibly-slow/m-p/13894885...) and checking if it helps? If not, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav