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Illustrator 2023 painel dos menus não abre

New Here ,
Nov 08, 2022 Nov 08, 2022

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Os painéis dos menus (File / Edit / Object / Type / Select / Effect / View / Windows / Help) não estão abrindo. Não consigo salvar, abrir novos arquivos ou modificar qualquer coisa que necessite abrir uma caixa de menu. A caixa do menu aparece em frações de segundos e some; Já reinstalei o programa e não revolveu o problema. 

 

(No print anexo quase não dá pra ver a caixa. Ela aparece tão rapidamente que mal dá pra ver).

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Bug , Performance

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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Please tell us your system specifictions and hardware.

Did this ever work correctly before? Which version is it?

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Adobe Employee ,
Nov 09, 2022 Nov 09, 2022

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Hello @zooiioo0,

 

Sorry to hear about this experience. Would you mind trying the following steps and checking if it helps:

 

  • Close all Adobe applications
  • Navigate to C:\Program Files\Common Files\Adobe\UXP
  • Rename the UXP folder to UXP.old
  • Relaunch Illustrator

 

Looking forward to your response.

 

Thanks,

Anubhav

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