Illustrator 2023 painel dos menus não abre

[zooiioo0]

Os painéis dos menus (File / Edit / Object / Type / Select / Effect / View / Windows / Help) não estão abrindo. Não consigo salvar, abrir novos arquivos ou modificar qualquer coisa que necessite abrir uma caixa de menu. A caixa do menu aparece em frações de segundos e some; Já reinstalei o programa e não revolveu o problema. 

(No print anexo quase não dá pra ver a caixa. Ela aparece tão rapidamente que mal dá pra ver).

[Monika Gause]

Please tell us your system specifictions and hardware.

Did this ever work correctly before? Which version is it?

[Anubhav Majumder]

Hello @zooiioo0,

Sorry to hear about this experience. Would you mind trying the following steps and checking if it helps:

• Close all Adobe applications
• Navigate to C:\Program Files\Common Files\Adobe\UXP
• Rename the UXP folder to UXP.old
• Relaunch Illustrator

Looking forward to your response.

Thanks,

Anubhav

[Rubens29627110z71d]

Estou tendo o mesmo problema, alterei a pasta da forma como foi informado mas o erro persiste.

[Rubens29627110z71d]

Estou usando a versão 24.4.1 do Illustrator

Minhas configurações de sistema são:

CPU - AMD Ryzen 5 5600G with Radeon Graphics - 6 Cores
RAM - 32 GB

GPU - AMD Radeon RX 6600 - Primary/Discrete
VRAM - 8176 MB - GDDR6 1750 MHz
Windows Edition - Windows 11 Professional (64 bit)
Windows Version - 22H2

[Anubhav Majumder]

Hello @Rubens29627110z71d,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

If the problem persists, kindly use the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove Illustrator and then reinstall it from the Adobe Creative Cloud application and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Rubens29627110z71d]

Olá @Anubhav Majumder

Funcionou somente depois que fiz o processo de desisnstalar e usar a Creative Cloud Cleaner Tool.

Muito obrigado pela ajuda!

Abraços,

[Anubhav Majumder]

Hello @Rubens29627110z71d,

Thank you for letting us know that the solution provided worked for you. We're glad to hear that your issue has been resolved. To help other users with similar problems, would you mind marking the answer as correct? We appreciate your contribution to the community. Let us know if you have any more questions or concerns. We're always here to help.

Thanks,

Anubhav