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Illustrator 2023 updated, now won't open

New Here ,
May 15, 2023 May 15, 2023

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I just updated to Illustrator 27.5 and it won't open at all. I get a dialog box that says Illustrator only has "read" permission and needs "read/write" I click ok, then nothing happens and I have to force quit.

 

I'm on a new Macbook Air running Ventura. Anyone have same issue/a solution?

 

Thanks

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Bug , Performance

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Adobe
Community Expert ,
May 15, 2023 May 15, 2023

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Illustrator needs full disk access set up in the system preferences.

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Adobe Employee ,
May 15, 2023 May 15, 2023

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Hello @Eric25934569bt9h,

 

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try running Illustrator under a different administrator account (macOS) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
May 16, 2023 May 16, 2023

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Thanks Anubhav and Monika. I gave Illutrator full read write permissions in preferences (I looked at what permissions Photoshop has and mirrored those), and that didn't work. I uninstalled and reinstalled and am still getting the same error.  

 

I'm going to try again today and I'll let you know what happens

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Community Expert ,
May 16, 2023 May 16, 2023

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Have you tried resetting your Illustrator preference file? This will reset tht program to its defaults and is generally a good idea to do after an Illustrator update.

To do so on a Mac:

The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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