Illustrator 2024 freezes when editing layer options & changing things by increments

[veroBueno]

Installed Illustrator 2024 two months ago & everything has been working fine at first.

Then one day it started freezing whenever I double-click on a layer to edit its options (see 1st photo). It also happens whenever I change things by increments, e.g., moving objects using keyboard arrow keys, changing font size by clicking the up/down arrows (see 2nd photo), or anything else that allows incrementing with those up/down arrows like corner radius, stroke width, etc. 

I haven't been able to find anything related to this specific behaviour online. Not sure if this is related but I mainly use cloud documents for work purposes.

Machine info:

• MacOS Sonoma 14.5
• Macbook Pro (M2 Pro chip, 16GB RAM)
• Adobe Illustrator 2024 v28.5

Thanks a lot!

[Monika Gause]

Did you already reboot the computer?

Reset the preferences?

Can you remember if you installed anything on the computer around the time it stopped working?

Antivirus? A window manager?

[Anubhav M]

Hello @veroBueno,

We understand that encountering technical issues can be frustrating. I hope Monika's suggestions helped resolve the problem. If not, try running Illustrator under Safe Mode (Windows / macOS) to see if it helps. Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Anubhav M]

Hello @veroBueno,

We are still waiting for your response. Kindly let us know if it has been resolved or if you need further assistance.

Looking forward to hearing from you.

Thanks,

Anubhav