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Illustrator 2024 performance issues in Windows

Community Beginner ,
Apr 05, 2024 Apr 05, 2024

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This performance issue often occurs when I open Illustrator v 28.4.1 and Photoshop v 25.6 at the same time, making my PC perform extremely slow and lagging. it's enough to make me feel annoyed while working.

 

I've tried reinstalling Illustrator and Photoshop, changing the graphics performance for the Illustrator & Photoshop app to "High Performance", updating the latest GPU driver, cleaning temporary files, updating windows to the latest stable 2H22 version. but the result is that the performance issue is still not fixed.

 

additional information I use hardware: CPU AMD Ryzen 5 5600X, RAM 32GB DDR4, SSD NVMe M.2 500GB, Nvidia RTX 3060 Ti, be quiet 700w PSU, Windows 11 Pro 22H2

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Bug , Performance

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Adobe
Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Hello @Mochi Senpai,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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I am also having severe performance issues. I've been using Illustrator for over 20 years almost daily, and I have never had this many freezes. It's very frsutrating and it takes a lot more time to accomplish anything. Therefore, it's costing me money as well. I have a brand new Surface Studio (not laptop) and I maxed out all options to have a high performing machine. Yet, sometime Illustrator crashes on simple tasks. Almost each time, I submit a report to Adobe, but I wonder if anyone is noticing.

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New Here ,
Apr 16, 2024 Apr 16, 2024

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I also use illustrator for many years, but the first time I encountered after the update the whole processing performance becomes extremely poor, seriously affecting the work efficiency, I also use Windows, not sure macOS also have the same problem, at present I can think of the only way is only to return to the previous version like v28.3, I hope that adobe's engineers can quickly repair!

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Community Beginner ,
Apr 17, 2024 Apr 17, 2024

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I have downgraded my version and it is much more stable, so that's what I will be using for now too. However, I would love to use some of the new features and hope this is repaired soon!

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New Here ,
Apr 17, 2024 Apr 17, 2024

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I'm having exactly the same problems! Can I ask which version you downgraded to? Thank you!

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Community Beginner ,
Apr 18, 2024 Apr 18, 2024

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I went back dowm to 27.9.3 Hope that helps you too!!

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New Here ,
Apr 22, 2024 Apr 22, 2024

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Great, thank you! Going to give it a try too. It's driving me crazy!

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Explorer ,
Apr 26, 2024 Apr 26, 2024

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I'm also having severe performance issues while working on latest version of AI.
I'll try to downgrade it cause right now it's impossible to handle normal workflow.

Notebook Windows 10, i9 9900k, RTX 2080, 64Gb RAM, 1TB nvme 970PRO, 1TB nvme 860EVO

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Hi @Old Charles,

 

Thanks for reaching out. Your system configuration seems quite powerful and should be capable of handling Illustrator smoothly. However, it's possible that some optimization tweaks may improve performance. I suggest trying the following steps:

 

 

These optimizations may help enhance Illustrator's performance on your system. If you continue to experience severe performance issues after applying these optimizations, please consider sharing a screen recording demonstrating the issue. This will provide more insight into the specific problems you're encountering, allowing for more targeted troubleshooting.

 

Let me know if you need further assistance or have any other questions!

 

Best,

Anshul Saini

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Explorer ,
Apr 28, 2024 Apr 28, 2024

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I believe it doesn't depend from optimization issues, I just did a test with a recent document I've been working on.
The document it's literally plain shapes with no effects on them (it's a branding project).
Opened both 28.4.1 and 27.9.3 versions of Illustrator at the same time on two differen screens.
Opened the document 28.4.1 takes 1 minute, 27.9.3 opens within seconds.
Click and drag a group of simple shapes: 28.4.1 lags and crashes while 27.9.3 just moves the shapes as it should be.
There must be some major issues here.

However I checked your link and found some useful tips about GPU optimization. Thanks anyway.

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