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Illustrator 2024- So many issues, I don't know where to start! Am I the only one?

Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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I have been using Illustrator for work for over 20 years. This new update has me completely confused. I can't use the pen tool and manipulate the anchors to make curves like I used to. Its taken me 10+ attempts just to select and move a simple item a 1/2 an inch on my artboard. It has taken me at least 4 times as long to create a file for a client than it did with the 2023 update. When I try to drag guides from the top and side rulers, they add wherever my curser clicks on the ruler, not to where I want to drag the guide. Am I the only one? I'm not using the Magnet app, I've seen that suggested in other posts. Im really only doing very basic things to create a tech pack for clients. I feel like a beginner, learning the basics, if I can't figure out whats wrong...... I don't know what I'm going to do? Can I go back to 2023?

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Bug , Draw and design , Performance , Tools

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Adobe
Community Expert ,
Apr 15, 2024 Apr 15, 2024

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Sorry to hear that you are having trouble.  Is this Adobe Illustrator 2024 version 28.4.1?  

It sounds like a mouse driver issue, but it's hard to tell.

 

Are you running macOS or Windows and which version?

Yes, you can roll back to Adobe Illustrator 2023 version 27.9.3, by following these instructions:  Install previous versions of your Creative Cloud apps

 

 

 

 

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Community Beginner ,
Apr 16, 2024 Apr 16, 2024

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hello- Thank you for the link! yes, I'm on the 28.4.1 version. I'll revert back to 2023 and see if its better, or if its a mouse issue. I don't understand the free-form pen tool now though. I'm used to dropping a point and using the anchors to make curves, now it seems like theres a new 3 point process and I don't have the time to learn it!  Thank you

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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Are you using the curvature tool instead of the pen tool perhaps?

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New Here ,
Apr 25, 2024 Apr 25, 2024

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This update has rendered Illustrator completely worthless this past week. Crashing 4+ a day.

  • Cannot select images, shapes, text blocks to resize. ??
  • Crashes when using Perspective Grid and Selection tool.
  • My workspace profile has dissappeared, 
  • Rebuilt my workspace, and another crash reset it again.
  • I've uninstalled and reinstalled, no resolve.
  • Crashing files not saving to datarecovery nor my backup any longer, it seems the update has written over my prefs and workspace files.
  • Isn't autosaving to cloud nor my backup external disk.
  • It caused me to miss a deadline because I had to recreate a file for a client. 

 

Can I roll back? What is the best way to do it if I can?

This has got to be one of the worst updates I've experienced in my 30 years of using Illustrator.

 

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Community Expert ,
Apr 25, 2024 Apr 25, 2024

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You can access the previous version in the Creative Cloud app.

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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Hi @Jodie Kelley Highline,

I'm sorry to hear about the difficulties you've been facing with the recent Illustrator update. It sounds incredibly frustrating, especially with the impact it's had on your workflow and meeting deadlines.

Here are some steps you can take to address the issues you're experiencing:

  • Troubleshooting Steps: First, try the troubleshooting steps outlined in this help article: Fix crash on launch issues. This may help resolve some of the crashing issues you're encountering.

  • Share Crash Reports: If the troubleshooting steps don't resolve the issue, please share the crash reports with us. You can follow the instructions in this help article: Crash - Next Steps. Make sure to use the email address associated with your community account so we can locate the crash reports.

  • Roll Back to Previous Version: If you prefer, you can roll back to a previous major version of Illustrator where you didn't encounter these issues. Here's a guide on how to do it: Install previous versions. You can keep both the latest and older (n-1) versions installed simultaneously.

Additionally, if you can provide any specific information about when the crashes occur (e.g., while working on a specific file, using a particular tool or effect), it would be helpful for our investigation.

 

I hope these steps help resolve the issues you're facing with Illustrator. Let us know if you need further assistance or if you have any other questions. We're here to help!

 

Best,

Anshul Saini

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Community Beginner ,
Apr 25, 2024 Apr 25, 2024

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I had so many of the same problems, It started to make me feel as though I was missing something, or forgot how to use the app. I went back to 2023 using the instructions the lovely commenter above game me and... everything is great again. 

I hate not being up to date- I don't want to be an old gal stuck in my ways, but I was missing deadlines as well.

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Community Beginner ,
May 14, 2024 May 14, 2024

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You are not alone. This current update I loaded 28.5, I was hoping would fix all the issues that sprung up from the last one. Crashing multiple times per day. Usually doing simple tasks, like cutting and pasting a simple shape. It suddenly says I don't have member to paste a 10 character line of text. Ram and hard disc space are both optimal. Recovered files only working sporactically. I use Illustrator about 7 hours per work day and it's becoming untenable. It's not even anything consistent that I feel I can search for troubleshooting. 

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Community Beginner ,
May 14, 2024 May 14, 2024

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Phew! I'm glad I'm not alone! Exactly the same thing- so many little frustrating things that there was no way to list them all and troubleshoot each and every issue. I went back to the 2023 version and have been fine. I don't want to be left behind, but i also need to get work done and hit deadlines!

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Adobe Employee ,
May 26, 2024 May 26, 2024

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Hello @Sabrina H, @Ann23198906j5lo,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/44UA2UN) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking, as suggested by Anshul. Steps are shared here: (https://adobe.ly/44UA3YR). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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Explorer ,
May 27, 2024 May 27, 2024

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I feel your pain and thanks for asking the question. Rather than fight to re-learn an app I've been using for decades, I reverted to Illus 2023. Adobe really effed up this update.

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