Illustrator 2025 fecha inesperadamente constantemente em MacBook M4 Max

[marcon90139069]

Uso illustrator há muitos anos. Muito raramente o illustrator fechou inesperadamente ao longo do tempo, mas agora desde as recentes atualizações tem sido constante. Eu raramente me preocupava em guardar os ficheiros durante trabalhos e agora estou sempre com medo que a qualquer momento ele feche. (por norma felizmente quando abro o programa novamente ele recupera muito bem o trabalho como se o tivesse guardado literalmente antes de falhar).

Não encontro relatos de outras pessoas com o mesmo problema. Estou sozinho? Já desinstalei os programas todos e voltei a instalar. A dada altura percebi que nem tinha a app Creative Cloud instalada (não sei bem como).

Atualizei o meu macbook há cerca de 3 ou 4 meses para o M4 Max, acredito que não esteja relacionado.
Tentei ajuda pelo suporte da Adobe, mas parece que o caminho que dão é sempre de vir aqui à comunidade.

[Monika Gause]

Please just save your files and come up with a backup process.

Apart from that:

Did you already reset the preferences (to address the crashes)?

But maybe you might want to do a full uninstall including using the Cleaner tool and then install again.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Anubhav M]

Hello @marcon90139069,

I hope Monika's suggestions helped resolve the problem. If not, kindly share more details, like if Illustrator behaves this way on launch, when using a particular tool/feature or when working with particular files or files from a specific folder location, so I can better assist you.

Also, try the suggestions shared in this help article (https://adobe.ly/4jPzVQN) and submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4jVdHNA).

Looking forward to hearing from you.
Anubhav

[marcon90139069]

I did more than that, since this was a clean install on a new macbook pro. Its basically happening since i bought this more powerfull one and i think after the new 2025 update. The thing is that i think this happens a lot during maybe 1 day and it stops happening for 1 week or so. I havent had this problem any since i posted here.
Thank you for the help. I will see if this happens again to take actions.

[marcon90139069]

I just lost 2 hours of work for this. Suden crash. And the worst is that it says "Successfully recovered" but nothing opens after i press "ok"... Lost 2 hours of work for this. Ridiculous. I always report to Adobe this and they never say anything.

[HARSHIKA_VERMA]

Hi marcon90139069,

We understand how frustrating it could be and apologize for the loss. Would you mind sending us the affected file here: Grp-idfile@adobe.com, or you can also send me the file via private message?

We will try our best to help.

Thanks,

Harshika