Illustrator 2025 was interrupted while launching on Macbook pro M4 max

[tanutchok_9570]

The beach ball was always show up when Illusstrator badge was appeared and then start by plain grey windows and beach ball was spinning that need to force stop everytime  How can I fix them ?

[Abhishek Rao]

Hi @tanutchok_9570,

Thanks for reaching out and sharing the details. Could you please confirm the exact version of Illustrator 2025 and macOS you're using, and whether Illustrator is running natively on Apple Silicon or through Rosetta? The latest available version of Illustrator is 30.0, please update to it and check if the issue persists. Also, try launching Illustrator in Safe Mode to see if any third-party extensions or background apps might be causing the problem. Ref: https://adobe.ly/4oQUjDz.

If the issue continues, try manually resetting Illustrator preferences and relaunching the app. Ref: https://adobe.ly/47Dtgob.

Looking forward to hearing how it goes.
Abhishek

[tanutchok_9570 · Accepted solution]

This problem was solved after wacom drivers updated into lastest version , thank you