Illustrator 26.0.2 issue - unable to explore SVG (Windows 11)

New Here ,
Jan 26, 2022 Jan 26, 2022

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I have a big problem with Illustrator 26.0.2 where I cannot explore svg. Adobe support itself doesn't know the cause. Have any of you had the same problem?

 

I was removing preferences and I was reinstalling the illustrator

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Bug , Import and export

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Adobe Employee ,
Jan 26, 2022 Jan 26, 2022

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Hi there,

 

Sorry to hear about your experience. Is it a specific SVG file that you are unable to explore or all? Would it be possible for you to share the SVG file with us? Also, please check if you can explore it from the older version of Illustrator.

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

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New Here ,
Jan 26, 2022 Jan 26, 2022

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This applies to the entire program, not the file. My friend has the same version of illustrator but for windows 10 and everything works for him

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Adobe Community Professional ,
Jan 26, 2022 Jan 26, 2022

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Exactly where are you trying to save the files?

 

Try the local harddisk and a folder that is not synchronized.

And also try and turn off "Export in background" in the Preferences.

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