Illustrator 26.2.1 on Win11 - Freeze After Launch

New Here ,
Apr 08, 2022 Apr 08, 2022

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Setting up a new PC that has never had adobe installed.

Intel(R) Core(TM) i7-10710U

16GB RAM

Nvidia 1650

After app is launched it becomes unresponsive and does not finish loading.  Main app window is displayed but is entirely unresponsive.  I have uninstalled and reinstalled the program a few times.  I have tried installing older versions but have the same issue.

Windows event viewer and reliability monitor do not proivide any details beyond:

A problem caused this program to stop interacting with Windows. 

AppHangXProcB1

 

Any assistance is greatly appreciated.

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Bug , Performance

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Adobe Community Professional ,
Apr 08, 2022 Apr 08, 2022

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Do you have Kaspersky Antivirus installed? I've seen this error before with users that have that.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Apr 18, 2022 Apr 18, 2022

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I currently do not have Kaspersky installed on my machine.

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Hi @French1221,

 

We are sorry to hear about your experience. I would request you to share a few details like:

  • Please share the screen of the Event viewer where this error description is shown
  • Please test/ check if turning off the internet helps or not (not a suggestion or recommendation)?
  • Please check if running the app as an Administrator helps or not.
  • As @kevin stohlmeyer indicated Kaspersky, are you using any other Antivirus?

 

Also, I would suggest you try the steps suggested on this Microsoft community post (https://answers.microsoft.com/en-us/windows/forum/all/what-is-apphangxprocb1-and-how-can-i-fix-it/5a...).

 

If that doesn't help, please try running the app in Safe Mode  (Windows) & Hidden Admin account (Windows) and share your observation with us.

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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