Illustrator (26.3.1) doesn't open d.w.g. file!

New Here ,
Jun 24, 2022 Jun 24, 2022

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I can't open an D.W.G. in Illustrator. Computer should handle it. Maybe problem is Windows 11 ? Or does Illustrator need an update. Followed the standard trouble shooting. Still no good.

 

Hope you got an update soon? Or does anyone have an other solution (other than the basics) that might work? 

 

Thanks in advance! 

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Bug , Import and export

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correct answers 1 Correct answer

Adobe Employee , Jun 24, 2022 Jun 24, 2022
Hello @Woebe24966103fdj1, We are sorry for the trouble. This is a known issue and has been reported by multiple users. This generally happens when the DWG file is exported using a third-party application, not AutoCAD, or you have exported using an older version of AutoCAD. I will be happy to provide you with the Ai file for your DWG file. Would you mind sharing the download link to the file here or via DM with me in case confidential? Kindly update the discussion if you still need assistance...

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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Hello @Woebe24966103fdj1,

 

We are sorry for the trouble. This is a known issue and has been reported by multiple users. This generally happens when the DWG file is exported using a third-party application, not AutoCAD, or you have exported using an older version of AutoCAD. I will be happy to provide you with the Ai file for your DWG file. Would you mind sharing the download link to the file here or via DM with me in case confidential?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,

Anubhav

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New Here ,
Jul 03, 2022 Jul 03, 2022

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Thanks for the information! I have enough information to solve this problem my self. Thank you for your fast reply. 

Greetz

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