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Hello @origin.wilfred,
Sorry to hear about this experience. Kindly try manually resetting the preferences for Illustrator by following these steps and share your observations:
- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 26 Settings.old
Disclaimer: Please note that renaming preferences folders will remove all the custom settings, a
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Hello @origin.wilfred,
Sorry to hear about this experience. Kindly try manually resetting the preferences for Illustrator by following these steps and share your observations:
- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 26 Settings.old
Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.
Looking forward to hearing from you.
Thanks,
Anubhav
Note: Marking correct for visibility.
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Hi @Anubhav Majumder I am not able to find the folder "AppData" in my user profile folder. PFA
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Hello @origin.wilfred,
Thanks for trying that. Kindly try to copy and paste
C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
into the address bar for Windows Explorer and check if it works then.
Regards