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Illustrator 26.3.1 Windows Freeze on Creating/Opening file

New Here ,
May 30, 2022 May 30, 2022

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Illustrator freezes whenever I open a file (new or old). I am not able to click on any of the buttons. I am able to work on other tools like XD and photoshop. Please help!

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Bug , How to , Performance , Tools

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correct answers 1 Correct answer

Adobe Employee , May 31, 2022 May 31, 2022

Hello @origin.wilfred,

 

Sorry to hear about this experience. Kindly try manually resetting the preferences for Illustrator by following these steps and share your observations:

- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 26 Settings.old

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, a

...

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hello @origin.wilfred,

 

Sorry to hear about this experience. Kindly try manually resetting the preferences for Illustrator by following these steps and share your observations:

- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 26 Settings.old

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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New Here ,
May 31, 2022 May 31, 2022

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Hi @Anubhav Majumder I am not able to find the folder "AppData" in my user profile folder. PFA

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hello @origin.wilfred,

 

Thanks for trying that. Kindly try to copy and paste

C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

into the address bar for Windows Explorer and check if it works then.

AnubhavMajumder_0-1654008162859.png

 

Regards

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