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Illustrator 27.1.1 update

Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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The stability of this update is trash. The application constanly crashes with no error report with no warning. For the price we are paying for the cloud software, Adobe needs to do better. We rely on these tools to generate income to feed out families. Having to redo work is time consuming and frustrating. We do not need more headaches in our lives. Please fix it.

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Draw and design , Performance

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Does it crash in particular circumstances? What are you doing when it crashes?

If it crashes all the time for no reason, it's unlikely to be a generic problem and may be something specific to your setup. In which case, you should contact support directly and ask them to take a look:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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It randomly crashes. Whether I am importing images, adjusting layouts of objects, etc...I work with files local to my machine on Sata drives, SSD, and external Sata Drives and SSD. I do not work from a network. My set up has remained the same for the past few years with no issues with Illustrator. Since the number 27+ updates it has continually crashed with no error logs generated, it just disappears from the screen and closes. Sometimes a recovered file is generate sometimes not. I rolled back to 26.52 and it seems to working without issue.

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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You could check whether there is an update for your graphics card driver

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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Does the Game Ready driver cause issues with Adobe? I am swapping to the Studio Driver now...

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Gaming drivers have indeed been reported to the forum to cause issues for some people.

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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Thank you.

 

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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If it was indeed the Game driver...I rescind my trash comment. 

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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Just saw a new release was issued 27.2.  Installed the Nvidia Studio Driver instead of the Game Ready and installed the new Illustrator 27.2 update. Will see how it goes....cheers.

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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Got first crash now with no generate error log....guess  it's not the driver for the graphics card.

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Maybe it's time to contact Customer Care with the URL posted by Doug.

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