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Illustrator 27.2 chrashing every ~30 min

Explorer ,
Feb 07, 2023 Feb 07, 2023

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Illustrator 27.2 chrashing every ~30 min
I workin on MAC and PC

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correct answers 1 Correct answer

Adobe Employee , Feb 07, 2023 Feb 07, 2023

Hello @YuryOs,

 

Sorry to hear about the crash. Are you using a Wacom tablet? If yes, kindly try reverting to an older version of the Wacom driver (6.3.46-2) and checking if it helps.

 

If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). Whil

...

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Adobe Employee ,
Feb 07, 2023 Feb 07, 2023

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Hello @YuryOs,

 

Sorry to hear about the crash. Are you using a Wacom tablet? If yes, kindly try reverting to an older version of the Wacom driver (6.3.46-2) and checking if it helps.

 

If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Beginner ,
Feb 08, 2023 Feb 08, 2023

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I'm experiencing a similar issue. I'm testing the new release (27.2 on MacOS) before the whole company can safely move to the new environment. I basically can crash the whole software in a few seconds. What I need to do is: 1) I need to open a big file  - I used files 23.5 MB, 43MB, 64.7 MB, 15.1 MB (the files have been created in previous versions of Illustrator ). 2) Turn on wire view in Illustrator (command + Y) 3) select with lasso all points that are on the artboard 4) switch to select tool (V) 5) Start to move objects outside of the artboard. Within 1 to 10 moves Illustrator crashes. I'm going to test the same files on PC with Windows on both Illustrator 27.2 and 25

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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Do you have a Wacom tablet?

If not, please create.a new thread with your information. 

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Community Beginner ,
Feb 08, 2023 Feb 08, 2023

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no I will do thank you

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Explorer ,
Feb 08, 2023 Feb 08, 2023

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I have been facing the problem for a long time. when objects go beyond the edges of the artboard.
In my case. The problem was in the new driver from vacom.

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