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Hi, I experience this problem few months. I have laptop MSI Prestige 15, Intel core i7, 16GB RAM, GeForce GTX 1650 4GB. I open Illustrator, start working and then after few minutes it freezes for 5-15mins, so I can't do anything. It does repeatedly, especially when working on complex files with lot of brushes, effects etc. I would be grateful for help what is wrong.
thanks.
Eva
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16gb ram should be good, try these:
Clear Cache Windows
OOBE RESET WIN
Quit the Creative Cloud desktop app (100% you must do this)
The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
Restart the computer and launch the Creative Cloud desktop app again.
Try not running a web browser. If works fine then you probably need to clear your web browser cache, as trojan horses data miners can get in there.
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Hello @evaahmed,
Sorry to hear about this experience. I hope the suggestions shared by Mike helped resolve the problem. If not, kindly try reinstalling the GPU drivers (https://help.bethesda.net/#en/answer/57037) and trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html), and checking if it helps?
Also, set Illustrator to use the High-Performance dedicated GPU (https://www.amd.com/en/support/kb/faq/gpu-110) and share your observations.
If the issue persists, kindly share some more information, like the exact version of the OS/Illustrator installed on your device, whether Illustrator behaves this way with other files or a particular tool/feature/workflow, if you use any Graphics tablet (Wacom/Huion).
Also, share a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...) so that we can investigate this further.
Looking forward to your response.
Thanks,
Anubhav
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Thanks for advice I got. I fam just checking out your suggested options. I don't know if it is helpful but quite similar problem I have with Photoshop. It freezes when I try to isolate hair and press "select and mask". After that I must force shut down laptop.
Eva