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Illustrator 28.1 GPU preview not function on intel UHD 730 driver version 31.0.101.5379

New Here ,
Mar 24, 2024 Mar 24, 2024

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Initially, my machine, MSI B760 motherboard with integrated display, was running with the driver version 31.0.101.4255 and the GPU preview in Illustrator can function well.  When the system updated latest version, 31.0.101.5379, GPU prewiew halted and only CPU preview in function.  Moreover, CPU check box gone and showing "no suitable GPU" in "Performance" of preference menu.  

I did force down-grade of the driver to "4255",  the function resume.

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Bug , Performance

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Adobe
Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Hello @Jacky25684415fe8f,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3voiCCF) and checking if it helps?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Apr 01, 2024 Apr 01, 2024

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I mentioned "I did force down-grade" .  Actually, I made this post just after finished all downgrade progress.

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Community Expert ,
Apr 01, 2024 Apr 01, 2024

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How much RAM is installed in your computer?

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