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Illustrator 28.5 stürzt beim Start ab MAC OS 14.5

Community Beginner ,
May 15, 2024 May 15, 2024

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Hallo

 

Ich habe gestern die aktuellste Version von Illustrator (28.5) auf meinem MAC 14.5 (Intel Core I9) mit AMD RadeonPro 5500 M8GB & Intel UHD 630 1536 MB installiert.

Leider crasht das Programm immer gleich nach dem Start.

Habe das "AdobeCreativeCloudCleanerTool" ausgeführt und alles entfernt. Eine komplette Neuinstallation hat leider keine Ändeungen gebracht.

Alle anderen Programme funktionieren.

Bitte um Unterstützung.

Liebe Grüße

Walter

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correct answers 1 Correct answer

Community Beginner , May 17, 2024 May 17, 2024

Hallo,

das Thema ist gelöst, es waren  noch reste einer alten WACOM installation. Nach der Bereinigung funktioniert es.

Nochmals vielen Dank für die Hilfe.

Liebe Grüße

Walter

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Adobe
Adobe Employee ,
May 15, 2024 May 15, 2024

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Hello @Walter37405721n33c,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3QHyN5d) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3QNSNmO). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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Community Beginner ,
May 15, 2024 May 15, 2024

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Hello,

I did it as you recommand.

best regards

Walter

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Community Beginner ,
May 17, 2024 May 17, 2024

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Hallo,

das Thema ist gelöst, es waren  noch reste einer alten WACOM installation. Nach der Bereinigung funktioniert es.

Nochmals vielen Dank für die Hilfe.

Liebe Grüße

Walter

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