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Illustrator 28 Retype selection not recognized, text recognition failed. Try another selection

Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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Hello, 

 

I was so exited when I discoverd the Retype-tool, however, I can't get it to work at all. I select the image (or the outlined text if it's in vector), and I click enter and all I get is this: 

Skärmbild 2023-10-12 100216.png

Super bummed, cause it would be so usefull if I could get it to work. Any suggestions?

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correct answers 1 Correct answer

Adobe Employee , Oct 17, 2023 Oct 17, 2023

Thank you all for providing the information. I've consulted with the product team, and they suggest trying to incorporate English OCR. Here are the steps to follow:

  1. Click the "Start" button on your Windows system and navigate to "Settings."
  2. Choose "Time & Language" and then select "Language."
  3. Under "Preferred languages," click on "Add a language."
  4. Select the language you'd like to install, choose "English (United States)," and click "Next."
  5. Check all the checkboxes except for "Set as my Windows
...

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correct answers 1 Pinned Reply

Adobe Employee , Oct 16, 2023 Oct 16, 2023

Hi @Filip Bl. @forme24654414hwer @AstrantiaMajor @Vadim274907060f3j,

 

I've logged a bug with the product team, and they are currently investigating the issue. They have requested a few details which would be really helpful in depicting the issue like:

  • Exact version of OS, including build number
  • System details (RAM, CPU, GPU generation, and make & model)
  • Device make & model
  • Is this an intermittent issue, or is it happening all the time?
  • Would you mind sharing a sample image or file?
  • A small screen recording
...

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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Can you show your outlined text? Just a section?

 

When the text is distorted, or when the font is too far off from standard lettershapes, then it probably fails. 

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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It doesn't matter which text, it never works. Here's just a random image, where I tried it.

 

Isabell5E8A_0-1697116365042.png

 

 

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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I don't have an issue with it.

Bildschirmfoto 2023-10-12 um 15.39.42.pngBildschirmfoto 2023-10-12 um 15.39.53.png

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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Hi @AstrantiaMajor,

 

I'm sorry to hear that you're experiencing issues with the Retype (beta) tool. Let's try to get it working for you. Here are some things to consider:

  • Retype (beta) currently supports Latin scripts only. If your text is not in a Latin script, that could explain the issue.

  • If you're using macOS 11, font identification from the image should work fine. However, to be able to edit the text, consider updating to macOS 12 or a higher version.

  • To fully utilize Retype (Beta), you need to install the Retype module. After the download is complete, you'll receive a confirmation message indicating a successful installation.

If you've checked all these points and are still encountering issues, please provide us with the following details:

  • Your system details (RAM, CPU, GPU generation, and make & model), including the operating system version.
  • Share the specific file or image you are trying to use with Retype.

 

With this information, we'll be able to investigate the issue further and provide you with the right solution. Thank you for your cooperation.

 

Best regards,

Anshul Saini

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Having the same issue! Nothing comes up for anything I have tried for months in the beta and now in the main channel.

 

System Info:

OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
OS Manufacturer Microsoft Corporation
System Type x64-based PC
Processor AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P5.30, 8/4/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASRock
BaseBoard Product B450M Pro4
BaseBoard Version
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.2728"
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 39.1 GB
Total Virtual Memory 95.9 GB
Available Virtual Memory 48.6 GB
Page File Space 32.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, SMM Security Mitigations 1.0, Mode Based Execution Control
Virtualization-based security Services Configured
Virtualization-based security Services Running
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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When you first opene Retype, and asked for the first image to be analyzed with version 28, did you download that module?

 

Also: please show your examples.

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New Here ,
Oct 12, 2023 Oct 12, 2023

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And what if it's not working even in Adobe example file?

PROKA5FC4_0-1697104565250.png

Selection was not reconized. What shoud i do to make it work.

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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I have never tried out that demo file. Can you post a link to it? 

 

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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Hi @Leszek2019,

 

I'm sorry to hear that you're experiencing issues with the Retype (beta) tool. Let's try to get it working for you. Do you recall if you installed the Retype module when it was initially used for the first time? 

Also, would you mind providing us with the following details:

  • Your system details (RAM, CPU, GPU generation, and make & model), including the operating system version.
  • Share the specific file or image you are trying to use with Retype.

 

With this information, we'll be able to investigate the issue further and provide you with the right solution. Thank you for your cooperation.

 

Best regards,

Anshul Saini

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New Here ,
Oct 12, 2023 Oct 12, 2023

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Dear Anshul.
Today I uninstalled illustrator and reinstalled it. I couldn't use the Adobe file anymore so I did a simple test.
1. I wrote ADOBE as text (in Arial font so that RETYPE can easily recognize it)

Leszek2019_0-1697179842890.png

2. I changed the text to paths.

Leszek2019_1-1697179865043.png

3. I marked the paths and downloaded RETYPE

Leszek2019_2-1697179889315.png

4. The checkmark shows that it cannot recognize the text.

Leszek2019_3-1697179911611.png

Sample file attached.

My OS details:
Intel i7-6700 CPU @ 3.40GHz 3.41 GHz
No separate GPU
32GB RAM
Windows 10 22H2 x64

On my Home PC it's the same thing and there is this OS:
Intel Core i5-6500 3.2GHz
AMD Radeon RX 580 8GB
32GB RAM
Windows 10 22H2 x64

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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Please upload the AI file to Dropbox or the like and post the link in here.

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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same problem here

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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I have the same problem as user @Leszek2019 .
The Retype function does not work, unfortunately no text is recognized. No matter in which font, no matter if as image (png, jpeg) or as paths / vector graphics, nothing is recognized. But text2vectorgraphic works fine.

 

Illustrator v28.0

AMD EPYC 7543P 32-Core Processor 2.80 GHz

28,0 GB RAM

GeForce RTX A4500 (24GB Vram)

Windows 10 Home 22H2 (x64)

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Edit: i have 20GB vram not 24 🙂 btw.: the retype module is also downloaded.

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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Can you post a screenshot of the text you want to recognize?

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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 @Monika Gause , Am no longer at the pc, but i have tried a bunch of images and outlined text in different fonts (all latin). i can post screenshots a little later if you like. But it is like @Leszek2019 already says: it's not working even with the Adobe example file.

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Here are some screenshots:

 

adobe_retype1.PNGadobe_retype2.PNG

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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Thank you. 

So I made a screenshot from those samples - couldn't download the file. I don't think Illustrator found the right ones, but it found fonts. Bildschirmfoto 2023-10-13 um 15.40.07.pngBildschirmfoto 2023-10-13 um 15.39.39.png

 

In my own tests I got issues with fonts that were too far from looking like letters and with photos of packaging (although the font was Lobster). This kind of stuff doesn't work for me:

Screenshot 2023-10-11 at 14.54.52.pngBildschirmfoto 2023-10-13 um 15.44.37.png

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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@Anshul_Saini  @Monika Gause I'm still unable to get it to function. I also tried it on my other computer, which has Windows 11, but it didn't work. The retype module and Illustrator v28.0 have already been reinstalled, but nothing changed. Could it be that I'm using CC's German version? But from what I can tell, Monika, you also use the German version?

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Explorer ,
Oct 15, 2023 Oct 15, 2023

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It seems that this feature is only available for the English version. Adobe cheerfully ignores the huge number of users who use Danish, German, Spanish, Finnish, Filipino, Czech, French, Hungarian, Italian, Dutch, Norwegian, Polish, Romanian, Slovak, Slovenian, Turkish, Swedish... And of course no mention that in those languages this feature is just a marketing gimmick.

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Based on some screen shots posted above it sure looks like Retype is available in other language versions than English. 

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Explorer ,
Oct 16, 2023 Oct 16, 2023

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Technically, this feature is in the Czech version of Illustrator. But it doesn't do anything. I've tried both Mac and PC versions, both behave a bit differently (in one case I can see the font suggestions but I can't click on them, in the other case it throws the message Selection not recognized). I've reported the bug here, you can also vote there: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47341301-retype...

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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same here. i install the english version but still not working

 

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