Illustrator a rencontre une erreur et doit se fermer

New Here ,
Dec 06, 2021 Dec 06, 2021

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j'ai ouvert Illustrator et ça m'a donné une erreur s'est produite et ça m'a donné le message Illustrator a rencontré  une erreur et doit se fermer. Vous ne pouvez pas utiliser Illustrator pour le moment. Contactez le service clientèle et precisez le code de référence 205 pour savoir comment résoudre le probleme

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Feature request

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Adobe Community Professional ,
Dec 06, 2021 Dec 06, 2021

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Here discussion about that error. Solved: ERROR 205 - Adobe Support Community - 5996068

 

As has been suggested use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Dec 30, 2021 Dec 30, 2021

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Hi @oumaimae50775226,

 

Sorry to hear about this. Error 205 generally occurs when the app is unable to store your profile and licensing information in the secure storage (keychain in macOS and Credential manager in Windows) on your computer. I would like to know if the steps suggested above by @Ares Hovhannesyan worked for you? If not, you may try the following steps:

 

If you are using a macOS computer:

Lock and unlock the keychain.
Else, log out of your computer and log back in.

 

If you are using a Windows computer:

Restart Credential Manager.
Else, restart your computer.


If you continue to face Error 205, then I would recommend reviewing any installed security/AntiVirus software that may be interfering with certificates being stored within Keychain Access/ Credential Manager.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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