Illustrator abre e fecha as janelas instantaneamente

[murilorg.art]

De um tempo pra cá, meu aplicativo vem apresentando esse problema, as vezes apenas uma reinicialização do meu notebook resolve, porém ele volta a apresentar algum tempo após.

Nunca vi nada parecido acontecer, no vídeo anexado está especificado o ocorrido.

[lambiloon]

Hi this looks like some keyboard button pressed as i see in video...regards

[Anshul_Saini]

Hi there,

Sorry to hear about the trouble you are facing. I would request you to share a few more details like:

• The exact version of Illustrator
• When did this start happening?
• Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
• Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Also, I would suggest you to try the following steps and let us know how it goes:

• Please check how the app behaves in Safe Mode (Windows)

• Rename the CEP folder to CEP.old from the following location:
  C:\Program Files (x86)\Common Files\Adobe
• If that doesn't help, rename the UXP folder to UXP.old from the following locations:
  C:\Program Files\Common Files\Adobe\
  C:\Program Files (x86)\Common Files\Adobe
• If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We'll be looking forward to your response.

Thanks & Regards,

Anshul Saini

[murilorg.art]

• Versão 26.0.1
• Alguns meses atrás

• Apenas atualizações da DELL e Creative Cloud
• Já fiz isso, porém não resolveu
__________________________________________
• No modo de segurança do Windows o aplicativo funciona normalmente
• Fiz todo o procedimento especificado acima e o problema continua

Espero resolver o mais breve possível, pois está atrapalhando o meu trabalho...
Gratidão!

[Anshul_Saini]

Thanks for sharing the details & trying the steps. It seems some third-party app is interfering with the app as Illustrator works fine in Safe Mode. I would request you to close the apps running in the background one by one using Task Manager when this issue starts happening to find the culprit app causing this. I hope it helps!

Regards,

Anshul Saini

[Milena23308653ee4m]

Oi, Murilo! Estou com o mesmo problema. Você conseguiu resolver? Poderia me informar como? Agradeço! 

[murilorg.art · Accepted solution]

Olá! Nunca mais tive problemas com isso, acredito que com as atualizações o problema foi corrigido.

[Milena23308653ee4m]

Espero ter a mesma sorte. Obrigado, Murilo!

[Diego Fernando Jacob]

Estou com exatamente o mesmo problema, já fiz de tudo, atualizações e tudo mais e nada funciona, só reiniciando o notebook.

[Ale Baptistella]

Olá! Estou com o mesmo problema. Isso aconteceu há alguns meses atrás e consegui resolver atualizando a versão do meu sistema operacional para windows 11. Porém desde ontem o problema voltou a acontecer. Já reinstalei o illustrator, baixei novas atualizações do windows e ainda não resolveu. As janelas de confirmação aparecem e logo somem, não sendo possível usar o programa. 

[Anshul_Saini]

Hi @Ale Baptistella,

We are sorry to hear that & for the delayed response. I hope that the issue has been resolved by now. If not, I would suggest trying the steps suggested by me above in the order, and if that doesn't help, I would recommend updating/reinstalling the GPU drivers to see if that helps or not.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,

Anshul Saini

[zooiioo0]

Estou com o mesmo problema. Depois que o Illustrator atualizou para 2023 esse bug começou. Já reinstalei, atualizei drive, tudo! Nada funcionou.

Você conseguiu resolver este problema?

[Anshul_Saini]

Hi @zooiioo0,

Thanks for reaching out. Would you mind trying the following steps and let us know if that helps:

• Please check how the app behaves in Safe Mode (Windows)
• Reset Ai preferences manually.

• Rename the CEP folder to CEP.old from the following location:
  C:\Program Files (x86)\Common Files\Adobe
• If that doesn't help, rename the UXP folder to UXP.old from the following locations:
  C:\Program Files\Common Files\Adobe\
  C:\Program Files (x86)\Common Files\Adobe
• If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall it from the Creative Cloud Desktop app.

I will be looking forward to your response.

Thanks,
Anshul Saini

[rafaelamador]

Estou com o mesmo problema.

Já atualizei o Illustrator, instalei a versão anterior, atualizei o driver da placa de vídeo, voltei para uma versão anterior do driver... O que mais posso fazer para resolver?

[Anubhav Majumder]

Hello @rafaelamador,

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html). While submitting the report, please use the same email address as the one used here so we can locate it quickly.

Looking forward to your response.

Thanks,

Anubhav

[rafaelamador]

Desculpe, mas fiz vários dos procedimentos descritos no artigo indicado e não funcionou. 

Percebo que existem problemas também no Photoshop e In Design.

Se ajudar, instalei o Log Collector, para verificarem.

Obrigado pelo tempo dispensado na ajuda.

[visualgabe]

Também estou com os mesmos problemas 😞 

[Anubhav Majumder]

Hello @visualgabe,

Sorry to hear about this experience. Would you mind confirming if Illustrator crashes on your computer? If yes, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

If the issue persists, kindly share some more details, like the exact version of the OS and Illustrator installed on your computer, system configuration (CPU/GPU/Memory), and whether Illustrator also behaves this way with other files.

Looking forward to your response.

Thanks,
Anubhav

[rafaelamador · Accepted solution]

Olá.

Eu não sei se resolverá para você, mas no meu caso, resolveu.

Desinstalei o driver da placa de vídeo e depois, o Creative Cloud. 
Removi as pastas de instalação da Adobe que restaram (guardei para reutilizar as bibliotecas e espaços de trabalho) para outro local. 
Reinstalei o Driver para uma versão anterior, quando não tinham erros.
Depois instalei a versão mais nova do Creative Cloud, com a versões mais atuais do Illustrator, InDesign, Photoshop, etc. 
Depois só incluí as pastas de biblioteca e espaço de trabalho. 
Espero que ajude.
Abraços.

[Anubhav Majumder]

Hello @rafaelamador,

Thanks for confirming that, and sorry for the late response. Would you mind updating to the latest version of Illustrator (v27) and checking if it helps?

If the issue persists, kindly share a screen recording of the problem so we can investigate this further.

Regards