Illustrator abre e fecha as janelas instantaneamente

Community Beginner ,
Nov 29, 2021 Nov 29, 2021

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De um tempo pra cá, meu aplicativo vem apresentando esse problema, as vezes apenas uma reinicialização do meu notebook resolve, porém ele volta a apresentar algum tempo após.

Nunca vi nada parecido acontecer, no vídeo anexado está especificado o ocorrido.

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Bug , Feature request , How to

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correct answers 1 Correct answer

Community Beginner , Feb 24, 2022 Feb 24, 2022
Olá! Nunca mais tive problemas com isso, acredito que com as atualizações o problema foi corrigido.

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Adobe Community Professional ,
Nov 29, 2021 Nov 29, 2021

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Hi this looks like some keyboard button pressed as i see in video...regards

Ali Sajjad / Graphic Design Trainer / Freelancer

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. I would request you to share a few more details like:

  • The exact version of Illustrator
  • When did this start happening?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Also, I would suggest you to try the following steps and let us know how it goes:

  • Please check how the app behaves in Safe Mode (Windows)
  • Rename the CEP folder to CEP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help, rename the UXP folder to UXP.old from the following locations:
    C:\Program Files\Common Files\Adobe\
    C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.


We'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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• Versão 26.0.1
• Alguns meses atrás

• Apenas atualizações da DELL e Creative Cloud
• Já fiz isso, porém não resolveu
__________________________________________
• No modo de segurança do Windows o aplicativo funciona normalmente
• Fiz todo o procedimento especificado acima e o problema continua

Espero resolver o mais breve possível, pois está atrapalhando o meu trabalho...
Gratidão!

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Thanks for sharing the details & trying the steps. It seems some third-party app is interfering with the app as Illustrator works fine in Safe Mode. I would request you to close the apps running in the background one by one using Task Manager when this issue starts happening to find the culprit app causing this. I hope it helps!

 

Regards,

Anshul Saini

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New Here ,
Feb 23, 2022 Feb 23, 2022

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Oi, Murilo! Estou com o mesmo problema. Você conseguiu resolver? Poderia me informar como? Agradeço! 

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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Olá! Nunca mais tive problemas com isso, acredito que com as atualizações o problema foi corrigido.

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Espero ter a mesma sorte. Obrigado, Murilo!

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