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Illustrator abre e fecha as janelas instantaneamente

smooth_athlete0D4E
Community Beginner ,
Nov 29, 2021 Nov 29, 2021

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De um tempo pra cá, meu aplicativo vem apresentando esse problema, as vezes apenas uma reinicialização do meu notebook resolve, porém ele volta a apresentar algum tempo após.

Nunca vi nada parecido acontecer, no vídeo anexado está especificado o ocorrido.

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Bug , Feature request
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correct answers 2 Correct answers

smooth_athlete0D4E
Community Beginner , Feb 24, 2022 Feb 24, 2022

Olá! Nunca mais tive problemas com isso, acredito que com as atualizações o problema foi corrigido.

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rafaelamador
Explorer , Nov 16, 2022 Nov 16, 2022

Olá.

Eu não sei se resolverá para você, mas no meu caso, resolveu.

Desinstalei o driver da placa de vídeo e depois, o Creative Cloud. 
Removi as pastas de instalação da Adobe que restaram (guardei para reutilizar as bibliotecas e espaços de trabalho) para outro local. 
Reinstalei o Driver para uma versão anterior, quando não tinham erros.
Depois instalei a versão mais nova do Creative Cloud, com a versões mais atuais do Illustrator, InDesign, Photoshop, etc. 
Depois só incluí as pastas de biblioteca e

...

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Anubhav M Adobe Employee
Adobe Employee ,
Jul 12, 2024 Jul 12, 2024

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In Response To Jefferson5E10

Hello @Jefferson5E10,

We understand that encountering technical issues can be frustrating. Is Illustrator crashing when you launch the program? If yes, kindly try the suggestions shared in this help article (https://adobe.ly/4612SmS) to check if it helps. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3WjAb19). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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