• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator artwork/objects/ text disappearing on Mac

New Here ,
Jan 07, 2022 Jan 07, 2022

Copy link to clipboard

Copied

Illustrator artwork / objects / some text disappearing on Mac (see attachment in red circle) 
if me click zoom in button, the artwork graphic / object will be appear.

I have contact Apple Support they guide me to contact Adobe. 

 

Does anyone know what is the problem and how to fix it?  Please help.  Thank you.

Screenshot 2022-01-07 at 5.14.46 PM.png

 

Screenshot 2022-01-07 at 5.05.26 PM.pngScreenshot 2022-01-07 at 5.04.58 PM.png

 

 

TOPICS
Draw and design , Performance

Views

240

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jan 07, 2022 Jan 07, 2022

Copy link to clipboard

Copied

Sorry this is happening! Could you provide more information on your system?

  • Which version of Illustrator are you using?
  • Which Mac OS version?
  • More about your computer (RAM)
  • Is there any third-party software in use? Are you using a laptop with an 2nd monitor?

 

Have you tried resetting Preferences and restarting Illustrator, and does this fix the issue?

Here are instructions on how to reset or delete preferences: https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 16, 2022 Jan 16, 2022

Copy link to clipboard

Copied

  1. Which version of Illustrator are you using?  26.02
  2. Which Mac OS version?  Monterey 12.1
  3. More about your computer (RAM) .  Memory 16GB 2667 MHz DDR4 . 

4. Is there any third-party software in use?  No.

5. Are you using a laptop with an 2nd monitor? IMac Only . iMac (Retina 4K, 21.5-inch, 2019)

 

and 1 TB Fusion Drive

Is not enough Ram ? I tried resetting Preferences and restarting Illustrator 

Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 16, 2022 Jan 16, 2022

Copy link to clipboard

Copied

Where are your screenshots from. 

Is it Acrobat or Illustrator are you iewing weith separations and overprint activated. 

If it is screenshots from Apple Preview the fault is with Apple not showing overprint etc.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 16, 2022 Jan 16, 2022

Copy link to clipboard

Copied

screenshot all from Adobe Illustrator 2022.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 17, 2022 Jan 17, 2022

Copy link to clipboard

Copied

Does it print?

Does switching to CPU Preview change it (Cmd E)?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2022 Jan 17, 2022

Copy link to clipboard

Copied

LATEST

Hi All,

Please see the problem in this video when I prepare the artwork in AI.

https://www.dropbox.com/sh/17grs482q8qb8m4/AADw1V52UIHsClUYBpjmUHata?dl=0

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines