Illustrator artwork/objects/ text disappearing on Mac

New Here ,
Jan 07, 2022 Jan 07, 2022

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Illustrator artwork / objects / some text disappearing on Mac (see attachment in red circle) 
if me click zoom in button, the artwork graphic / object will be appear.

I have contact Apple Support they guide me to contact Adobe. 

 

Does anyone know what is the problem and how to fix it?  Please help.  Thank you.

Screenshot 2022-01-07 at 5.14.46 PM.png

 

Screenshot 2022-01-07 at 5.05.26 PM.pngScreenshot 2022-01-07 at 5.04.58 PM.png

 

 

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Draw and design , How to , Performance

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Adobe Community Professional ,
Jan 07, 2022 Jan 07, 2022

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Sorry this is happening! Could you provide more information on your system?

  • Which version of Illustrator are you using?
  • Which Mac OS version?
  • More about your computer (RAM)
  • Is there any third-party software in use? Are you using a laptop with an 2nd monitor?

 

Have you tried resetting Preferences and restarting Illustrator, and does this fix the issue?

Here are instructions on how to reset or delete preferences: https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html

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New Here ,
Jan 16, 2022 Jan 16, 2022

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  1. Which version of Illustrator are you using?  26.02
  2. Which Mac OS version?  Monterey 12.1
  3. More about your computer (RAM) .  Memory 16GB 2667 MHz DDR4 . 

4. Is there any third-party software in use?  No.

5. Are you using a laptop with an 2nd monitor? IMac Only . iMac (Retina 4K, 21.5-inch, 2019)

 

and 1 TB Fusion Drive

Is not enough Ram ? I tried resetting Preferences and restarting Illustrator 

Thank you.

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Adobe Community Professional ,
Jan 16, 2022 Jan 16, 2022

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Where are your screenshots from. 

Is it Acrobat or Illustrator are you iewing weith separations and overprint activated. 

If it is screenshots from Apple Preview the fault is with Apple not showing overprint etc.

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New Here ,
Jan 16, 2022 Jan 16, 2022

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screenshot all from Adobe Illustrator 2022.

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Adobe Community Professional ,
Jan 17, 2022 Jan 17, 2022

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Does it print?

Does switching to CPU Preview change it (Cmd E)?

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Hi All,

Please see the problem in this video when I prepare the artwork in AI.

https://www.dropbox.com/sh/17grs482q8qb8m4/AADw1V52UIHsClUYBpjmUHata?dl=0

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