Illustrator auto-backup folder error "We're unable to save your file for auto-backup."

[reinko]

I keep getting this error, have tried to change the location of the folder to several places where I am sure permissions are for everyone to read-write, with no luck. Anyone else having this problem? And figured out how to solve it? 

[Monika Gause]

Please contact Customer Care. They will probably have to checxk out your system.

https://helpx.adobe.com/contact.html The chat is in the bottom right.

[fastasleep]

It's because it's pointing to the previous version's folder — see the "Illustrator 25" in the path. Navigate to the correct path for trhe version you're using. 

Gonna guess this is because you had the new version migrate settings, then delete the old version of hte app, like I did. Pretty ridiculous!

[manfromokinawa]

Im suffering badly with this issue. I tried the fix recmomended but no sucess. This is costing me alot of time. Is there any more info on this and potential fix?

[fastasleep]

Did you follow the instructions carefully? 

Go into Preferences > File Handling, and hit "Choose..."

Navigate to /Users/YOURUSERNAME/Library/Preferences/Adobe Illustrator XX Settings/en_US/DataRecovery

Where YOURUSERNAME is your user home folder, and XX is the corresponding Illustrator version (2023 is "27" — it'll be the newest/highest numbered one) and hit Choose.

[Anshul_Saini]

Hi @manfromokinawa,

Thanks for reaching out. Would you mind confirming the exact version of OS & Ai? Also, would you mind trying & confirming if the steps suggested by @fastasleep help or not?

Also, Have you tried resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html)?
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

We are here to help. We just need more info.

Thanks,

Anshul Saini

[fastasleep]

There's no reason to reset preferences if you just follow the steps above, which are not difficult. 🙂

Also, please kick this to the dev team, @Anshul_Saini — I'm pretty sure this happened to me because I installed the new version, migrated prefererences when it asked, and still had the previous version installed to make sure I didn't need to roll back for plugin compatibility before deleting it. Seems like the new version  when migrating preferences should know to sub in its own version in the folder structure for auto-saves. 

thanks

[FoxCadet]

I've been having the same issue for the past several days, as the issue came up suddenly out of the blue. I've followed all the steps laid out by everyone else who left a reply on this thread and none of them seem to work. My first instinct before finding this thread was to also manually override folder permissions to open up any possibilities there. No luck.

[xensen]

I started having the exact same problem a few weeks ago. It happens when I create a new file. But as soon as I save the file somewhere it goes away. So I just cancel out of the error message, save the empty file as whatever I want it to be wherever I'm planning to work on it, then auto-save proceeds quietly as usual.

[Anshul_Saini]

Hi All,

We are sorry for the trouble. I would like to know if you are still facing this issue or not. If yes, then I would request you to share a few details like:

• The exact version of Illustrator and macOS/ Windows
• Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
• Have you tried resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html)?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Kindly update the discussion and share this information asked above if you still need assistance with it. We'd be happy to help.

Thanks & Regards,

Anshul Saini

[FoxCadet]

Anshul,

I still have this issue unfortunately, but I'll write to provide some clarity. I'm using a Macbook running MacOS Monterey version 12.3.1 with the Apple M1 Max chip and 64 GB RAM. The Illustrator version is 26.2.1.

This started occurring on a brand new Macbook with a clean install of Adobe Creative Cloud. I did not have the issue on my prior Intel-based Macbook.

I tried working with Adobe's support team, but once they took remote control of my desktop, the only thing they did was disable auto-save completely. Sure, this made the notification go away. But it did not address the core issue, because I do want auto-saves to occur as I'm working on documents.

[Anshul_Saini]

Hi @FoxCadet,

Thanks for sharing the details and elaborating on the issue with me. Please confirm, if you turn on the data recovery for the complex file does it give you the error if you try to save the simple plain new document with few objects? Does it happen while saving all types of files? Would it be possible for you to share a download link to a sample file?

Also, I would request you to try running the app in Safe Mode & Root account to check if this is happening there as well or not and share your observation with us.

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

[Sulaco]

Have the same problem on Win10 21H1 and Illustrator 26.3.1, had the proble for several versions now. 😒 I didn't have the "Library" folder. But I found "\Users\[username]\AppData\Roaming\Adobe\Adobe Illustrator 26 Settings\en_GB". So I created a "Data Recovery" folder there and made sure it had write permissions. And of course I had to paste the path into the File Selector in Illustrator, because it refused to show the folders where I needed to navigate to. Now the error doesn't pop up anymore, but of course, I am not sure that Data Recoery is working ...

[mikee42646193]

We have the same issue on Windows 10 version 21H2 (19044.1645) for several users running AI 26.2.1. 

For the affected users, the Data recovery folder is pointing towards the Illustrator 23 Settings folder which no longer exists on those computers. For me, it points to Illustrator 25 Settings which is not correct either as we are on version 26.

So far, manually changing the path to point to the correct version 26 settings folder fixes the issue but that should not be something a user has to do on their own after an update.

Expected behavior: when updating Illustrator to a new major version all settings folder references are automatically updated to the correct and existing new settings folder.

[Monika Gause]

You probably migrated the preferences instead of resetting them.

[Luke346720327awt]

Hi all,

I see that this query is 2 years old, which is very concerning because I'm experiencing the issue constantly.

Any new insights on what's going on here?

[Anshul_Saini]

Hi @Luke346720327awt,

I'm sorry to hear about the persistent issue. Would you mind providing more details, like whether you are using any antivirus software and whether the User profile has administrator rights? Ensure you have the necessary permissions, and try changing the auto-backup location to the desktop to see if it helps.

Best,
Anshul Saini