• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator automatically scrolling

New Here ,
Jul 16, 2023 Jul 16, 2023

Copy link to clipboard

Copied

Good morning,

 

I installed illustrator yesterday morning and used it all day no problems, when I went to shut down my PC last night it wanted to do a small update, so i let it. I turned on my PC this morning and went into illustrator, however it's automatically scrolling to the right......

I have tried the following:

- unplugging my mouse (laser, wired), and keyboard (wireless).

- using a different port for both mouse and keyboard.

- I have lost count of how many times ive restarted my PC.

- I have even left both completely unplugged but it is still scrolling by itself.

- I have un-downloaded the two most recent updates and restarted the PC multiple times.

 

I have noticed that it seems to be happing in the windows settings (automatically scrolling down) but in illustrator it goes right. It is NOT automatically scrolling in chrome, versaworks, windows file explorer, steam ..... 

Very strange and very annoying as I wanted to design some more bits today ....

 

Any advise would be appreciated. 

TOPICS
Bug

Views

150

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jul 16, 2023 Jul 16, 2023

Copy link to clipboard

Copied

I know it sound obvious but have you checked to see if any keys are stuck on the keyboard..?

Are you able to try another keyboard? Have you tried a different mouse? Just so yo can rule that out as seems very strange behaviour.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 16, 2023 Jul 16, 2023

Copy link to clipboard

Copied

LATEST

In my case it was my Pen's usb adapter, I unplugged it and problem solved, I guess the pen's battery ran out of juice.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines