Illustrator Black screen

New Here ,
Oct 21, 2021 Oct 21, 2021

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Hello, when I click on Illustrator to open the software I have a black screen that appears and it does not goaway, as if the software was "empty" and could not go any more. Can you help me please ? 
I uninstalled and re-installed the software several times, nothing works.
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Bug, Performance

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Advocate ,
Oct 21, 2021 Oct 21, 2021

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New Here ,
Oct 21, 2021 Oct 21, 2021

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Yes I just did it and it still doesn't work ... I don't know what to do anymore 

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Advocate ,
Oct 21, 2021 Oct 21, 2021

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ok, let's just check the sequence:- you uninstalled, ran the cleaner tool, reinstalled?

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New Here ,
Oct 21, 2021 Oct 21, 2021

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yes I did everything and nothing works 

I did what had been advised to others who had the same problem, still nothing

 
 
 

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