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Hello, when I click on Illustrator to open the software I have a black screen that appears and it does not goaway, as if the software was "empty" and could not go any more. Can you help me please ?
I uninstalled and re-installed the software several times, nothing works.
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Did you run the Cleaner Tool?
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Yes I just did it and it still doesn't work ... I don't know what to do anymore
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ok, let's just check the sequence:- you uninstalled, ran the cleaner tool, reinstalled?
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yes I did everything and nothing works
I did what had been advised to others who had the same problem, still nothing