Illustrator can not save files

Explorer ,
Apr 05, 2022 Apr 05, 2022

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I can not save Files in Illustrator … the save button is inactive, the cancel button doesn’t work … I just can get out of the file dialogue by pressing eht escape key … that did come suddenly … restart, new installation … nothing works. It worked before.

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Adobe Employee , Apr 05, 2022 Apr 05, 2022
Hi @Christian Schröter, We are sorry for the trouble. As @Ton Frederiks suggested, did updating macOS helps? We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week. Please let us know if the issue still persists. Regards, Anshul Saini

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi @Christian Schröter,

 

We are sorry for the trouble. As @Ton Frederiks suggested, did updating macOS helps? We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week.

 

Please let us know if the issue still persists.

 

Regards,

Anshul Saini

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Explorer ,
Apr 07, 2022 Apr 07, 2022

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Thank you, I’ll try. It came up suddenly and persists … I will update to 12.3.1 tonight … an see, if it works …

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Explorer ,
Apr 05, 2022 Apr 05, 2022

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Suddenly I cannot save Illustrator files … the save button is inactive, the cancel button does not work, I can get out of the file dialog with the escape key …

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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Mac OS Monterey 12.3?

 

Does it work when you resize the dialog box?

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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Explorer ,
Apr 07, 2022 Apr 07, 2022

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I’ve just updated to 12.3.1 … now it works again … nice … I hope it persists …

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Glad to hear that, @Christian Schröter.  Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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