Illustrator can't open ANY file, freezes

New Here ,
Dec 10, 2021 Dec 10, 2021

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I work on Mac Air M1 (Big Sur), when i start the program it freezes all the time and can't open ANY file including new ones. It freezes right after i click " Open" . Its updated, i tried older versions, used Cleaner tool, reinstalled Illustrator, reinstalled CC many times, restart the system but the problem is still there. Ps or Indesign works well, so just this program has errors.

I would welcome any help! Thank you

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Adobe Employee ,
Dec 10, 2021 Dec 10, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. I would request you to try our latest Prerelease build, v26.0.2.

Please follow the instructions below to get this:
1. If you are not already part of the Illustrator Prerelease program, then please click this link to join the prerelease – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
2. Accept Prerelease Agreement
3. Go to Creative Cloud Desktop and look for Prerelease in the Apps section.
4. Install/Update to Illustrator Prerelease 26.0.2 from Creative Cloud Desktop Pre-Release Tab (This will not replace the existing installation of Release build of Illustrator)


Please let us know how it goes.

This build contains fixes for stability, security, and some other reported issues.

 

Regards,

Anshul Saini

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