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I am at my wit's end. While I have no problems opening my version of Illustrator 2022, I can't open any of my files and I can't open a new blank file either. I have tried uninstalling it, reinstalling it, restarting my computer, nothing works. I'm on a brand new M1 Mac Mini and I need to get work done this weekend that I can't do without Illustrator. Any ideas?
Is the Adobe Cloud app up and running, did you restart? Your OOBE may be corrupted
OOBE RESET MAC
or a pref
Reset Prefs Thoroughly (Mac)
Quit Your Adobe App (100% you must do this)
Finder >> Go (hold down option to show hidden) >> library
Rename these 4 folders
I had already reset my preferences, but I did try restting the OOBE. Now, when I open Illustrator, it gives a popup about Illustrator quitting unexpectedly and anything that was recovered will have [Recovered] after it, but when I click ok, Illustrator freezes and I get the spinning wheel of death again.
Actually, I tried resetting my preferences, and I don't have a folder named CEP to rename. Is that bad?
We are sorry to hear about the trouble you are facing. I would request you to share a few more details like:
Also, I would suggest you try the following steps and let us know if it helps:
Let us know how it goes.
We will be looking forward to your response.
Thanks & Regards,
Thanks, Anshul, but I needed the programs to do my job, so I ended up having to wipe my whole computer and reinstall everything. It was a huge pain but it did eventually solve my problem. I appreciate the reply, though!
Thanks for proactively trying the steps @Katherine24069761npkd. I am sorry that you had to wipe the whole computer but glad to hear that the issue is resolved now.
Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.