Illustrator can't read png files

[John258787558c9x]

Hi there - Illustrator has only recently stopped displaying/importing png files in my documents. 

I get the error message "Illustrator could not read the link ….png. Please replace with a valid link"

I'm working on version 25.4.8 and the work iMac I'm using still operates on OS Mojave.

Any help appreciated. Many thanks…

[Anubhav Majumder]

Hello John258787558c9x,

Sorry to hear about this experience. I would request you try downgrading Illustrator to version 25.4.7 and check if it helps.

Looking forward to your response.

Thanks,

Anubhav

[John258787558c9x · Accepted solution]

Hi Anubhav - thanks for getting back to me so quickly.

I launched Illustrator version 24.3 and that has indeed worked.

Many thanks for your help. Absolutley brilliant.

Regards…

John 😊

[Anubhav Majumder]

Hello John258787558c9x,

Glad to hear that the problem was resolved. Feel free to reach out if you need further assistance in the future. We'd be happy to help.

Regards.

[Gary_Ludwig]

I had that exact same issue. Thanks for the fix.

[Dave24747144zxqg]

Thanks for that... I've been trying to fix the same problem for half a day and just done it in 5 mins thanks to that. D

[raymondwong112602]

Thank you so much!  I was panicking!  Downgrading it actually worked perfectly!