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Illustrator can't see my tablet

New Here ,
Jan 25, 2023 Jan 25, 2023

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Literally an hour ago, everything worked perfectly. Then all of a sudden Illustrator stopped seeing my tablet. None of the tablet features work. Everything works fine in Photoshop. Illustrator updated to the latest version, tried reinstalling the tablet driver. It did not help. How can I fix it?

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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Hi Anna,

what kind of tablet are you using?

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Huion Ramvas Pro16

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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Hi Anna,

thank you for your answer. Have you checked if you have any latest drivers available for your tablet?

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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Hey,

Are you using a Mac or PC?

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New Here ,
Jan 25, 2023 Jan 25, 2023

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PC

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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Hello @Anna27598013ul5v,

 

Sorry to hear about this experience. Would you mind turning off Windows Ink under the tablet driver settings and checking if it helps?

 

Also, try running Illustrator under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and share your observations.

 

If the issue persists, kindly share some more information, like the exact version of the OS/Illustrator and a screen recording of the problem so that we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

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