Illustrator can't seem to find my GPU

Community Beginner ,
Jan 29, 2022 Jan 29, 2022

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Not sure what happened as I have never had an issue with illustrator or my GPU before this, but I oppened Illustrator today and was no longer able to use the scrub zoom and in my preferences my GPU details are blank and greyed out. I have an NVIDIA GeForce GTX 1070 and all my other Adobe apps are able to recognise it besides Illustrator.
I have tried:

-Completely uninstalling Illustrator and my preferences

-Updating my drivers

-Updating Illustrator

-Settting my graphics settings to always use my Nvidia GPU

Not really sure what to do at this point, or what is even preventig Illustrator from using my GPU but im open to any suggestions. I have attached screenshots of what my preformance preferences look like in Illustrator and what specs I have on my PC.

 

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Bug , Performance

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correct answers 1 Correct answer

Community Beginner , Feb 02, 2022 Feb 02, 2022
To wrap this up and close this out, I dug more and found that my msinfo32.ext that stored my system info had a repository error. I had to go in and reset this reposotry and now everything is up and running again 

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Adobe Community Professional ,
Jan 30, 2022 Jan 30, 2022

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Downgrade your graphics driver to the 4xx. line. Apparently the 5xx versions do not support older GPUs anymore and/ or have bugs in relation to that.

 

Mylenium

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Community Beginner ,
Jan 30, 2022 Jan 30, 2022

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Thank you for the suggestion, sadly after rolling back to 472.12 and then further back to 466.11 this issue still is happening.
I should have probably attached this originally, but even in the system info that Illustrator gives me it doesn't even recognise that I have a driver installed.

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Community Beginner ,
Feb 02, 2022 Feb 02, 2022

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To wrap this up and close this out, I dug more and found that my msinfo32.ext that stored my system info had a repository error. I had to go in and reset this reposotry and now everything is up and running again 😄

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New Here ,
Apr 11, 2022 Apr 11, 2022

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Hi, please can you explain how you were able to reset the repository?

 

Thank you!

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