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Illustrator CC 2018 crashes at load screen

New Here ,
Oct 30, 2017 Oct 30, 2017

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Just installed CC 2018 (4 times) and every time it crashes at the load screen (at different points)  Anyone else experiencing this, have a solution (I've removed it, removed preferences, restarted, logged out and in again.

Screenshot:

ill_cc-crash.PNG

Here is the link to my zip-file with DMP and NFO informations - hope this is helpfull:

Dropbox - illustrator2018_crash.zip

Nachricht geändert durch Heike Birkenbusch

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correct answers 1 Correct answer

Adobe Employee , Oct 31, 2017 Oct 31, 2017

Hi,

Can you please try once setting your default printer as Adobe PDF and revert back if its still happening.

Thanks,

Sarah

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New Here ,
Oct 31, 2017 Oct 31, 2017

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I've uninstall Illustrator 2018, run the Cleaner Tool, and reinstall. But that doesn't help 😞

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Adobe Employee ,
Oct 31, 2017 Oct 31, 2017

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Hi,

Can you please try once setting your default printer as Adobe PDF and revert back if its still happening.

Thanks,

Sarah

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New Here ,
Oct 31, 2017 Oct 31, 2017

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I had the same issue today - (W10) - updated, uninstalled, reinstalled, restarted multiple times etc etc without effect (InDesign, Photoshop etc worked - but not Illustrator. Did as suggested in this thread (set default printer to Adobe in Windows) and Illustrator 2018 can now open. Went back to Windows settings and changed back to my default printer and Illustrator still worked. But, that is one lousy bug. When will it be fixed?

illustrator.png

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New Here ,
Dec 12, 2017 Dec 12, 2017

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excellent it work for me too, thank you

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New Here ,
May 10, 2018 May 10, 2018

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im not understand how to do that can you help?

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New Here ,
Oct 31, 2017 Oct 31, 2017

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Hi Sarah,

yeah!! Now I can open Illustrator 2018 for the first time 🙂 Thank you

Best regards

Heike

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Community Beginner ,
Oct 31, 2017 Oct 31, 2017

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How do you set the default printer in Illustrator if you can't open it? I keep getting an error about SwatchLibs.aip needs to be updated! How can I do that? I've reinstalled several times with no results.

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New Here ,
Oct 31, 2017 Oct 31, 2017

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Click on the start symbol,

write printer

click printer & scanner

and now you can see a list of your installed printers

click Adobe PDF and the button manage

now click the button as Standard

Hope thats right. My Win 10 is in german 😉

Greats Heike

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New Here ,
May 10, 2018 May 10, 2018

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LATEST

i have just microsoft print to pdf i didnt find what you said

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New Here ,
Nov 02, 2017 Nov 02, 2017

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I have the same problem...

InDesign crashed constantly since Update to CC 2018 on W10... Found solution with a patch this morning...

And now after an update the same with Illustrator.

PDF as standard-Printer doesn't help...

Reinstall doesn't help either

Is there a patch also?

How can you solve this problem???

Thanks

Reto

P.S. German Installation as well...

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Community Expert ,
Nov 02, 2017 Nov 02, 2017

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https://forums.adobe.com/people/R+hoch%C2%B2+AG  schrieb

I have the same problem...

InDesign crashed constantly since Update to CC 2018 on W10... Found solution with a patch this morning...

And now after an update the same with Illustrator.

PDF as standard-Printer doesn't help...

Reinstall doesn't help either

Is there a patch also?

How can you solve this problem???

Thanks

Reto

P.S. German Installation as well...

WHen the solution posted in this thread doesn't help, it doesn't make much sense to post into the same thread. And since this thread is marked solved, it might not even be read by relevant people.

Please create a new thread, since your problem is different.

Have you already tried resetting the preferences?

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New Here ,
Mar 09, 2018 Mar 09, 2018

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I'd the same thing, but after making AdobePDF as default printer everything became ok!

Good luck

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New Here ,
Apr 10, 2018 Apr 10, 2018

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Same problem with me - how did you fix it?  Tried reinstall and printer issue

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