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Illustrator CC 2018 version 22.0.1- Freezing / crashing

New Here ,
Nov 21, 2017 Nov 21, 2017

Since upgrading to Illustrator CC 2018 version 22.0.1 keeps freezing when i use the Gradient Tool.

System: MacBook Pro late 2017

I click on the tool and the application freezes - can still open menus but everything is greyed out. Can close document (& save when dialogue appears) cannot quit the application. Have to use activity monitor to force quit the application.

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Adobe
Community Expert ,
Nov 21, 2017 Nov 21, 2017

Have you restarted the computer?

Reset the preferences?

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New Here ,
Dec 05, 2017 Dec 05, 2017

Restarted and cleared preferences multiple times - not just limited to Gradient Tool. Now happening when doing lots of different things - seems pretty random. Almost like app is waiting for a response from a dialogue window / option panel (that is not visible) and freezes app completely - can open menus but all options greyed out.

App wont actually quit unless use activity monitor and 'force quit'......it's like the app is caught up doing something

p.s. i posted the original message - just a different adobe ID

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Community Expert ,
Dec 05, 2017 Dec 05, 2017

Try disabling the GPU acceleration in the preferences.

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Community Beginner ,
Dec 11, 2017 Dec 11, 2017

I'm having the EXACT same issue as liam_p.....

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Participant ,
Feb 22, 2018 Feb 22, 2018
LATEST

so am I, 3 crashes in 12 hours all connected to gradient palette use. I've restarted, cleared all caches, deleted illustrator prefs etc. I have 44gb of ram on a mac pro tower/ssd and no other .ai issues.

Going to turn off GPU and keep fingers crossed.

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