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Illustrator CC Library panel blank/ empty/ not loading

New Here ,
Nov 12, 2022 Nov 12, 2022

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Why can't I access my cloud libraries? I am going mad, I am due end of semester work that I can't access. I have logged in and out, restarted, unistalled, everything. Please help!

 

 

{Renamed by MOD}

TOPICS
Performance , Sync and storage

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Adobe
Community Expert ,
Nov 13, 2022 Nov 13, 2022

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New Here ,
Nov 13, 2022 Nov 13, 2022

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The weird thing is my library is fully viewable via photoshop, indesign, but not illusrator. Even in the creative cloud app it recognises me and my assetts. I just literally can not make anything appear in that grey space.

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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You can also try to export library assets from the Creative Cloud app > Files > Your libraries

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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Can you try and create a new user on your system with administrator privileges and use that one?

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Adobe Employee ,
Dec 02, 2022 Dec 02, 2022

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Hi @ruby5FA0,

 

Sorry for the delayed response. Would you mind performing the steps in order:

  • Close all Adobe apps and Open Creative Cloud, then press the cmd + opt + t / ctrl + alt + t shortcut keys. By doing this, the CC troubleshooter will open. Now select the first option, "Close Creative Cloud and Related Processes," and click "Go."
    Anshul_Saini_1-1669984838926.png

  • Go to the following location:
    Mac: /Library/Application Support/Adobe and rename the "Creative Cloud Libraries" to "Creative Cloud Libraries.old"
    Anshul_Saini_2-1669985094273.png

    Win: C:\Program Files\Common Files\Adobe\ and rename the "Creative Cloud Libraries" to "Creative Cloud Libraries.old"

     
    Anshul_Saini_6-1669985697693.png
  • Relaunch the Creative Cloud Desktop app, and it will start to redownload the Creative Cloud libraries. Once it finishes downloading, open the Illustrator app, and the Library panel will work.
    Anshul_Saini_7-1669986043799.png

 

I hope this helps!

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,

Anshul Saini

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Hi, I came across the same problem and this didn't work. I've uninstalled Illustrator and re-installed and restarted my MacBook countless times. It seems to be an Illustrator bug. Any other advise?

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Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

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Hello @Llewellyn van Eeden,

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

 

  • Close all Adobe applications
  • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/4aVvMpc)
  • Reinstall the Creative Cloud Desktop application (https://adobe.ly/4bNQmJH)
  • Relaunch Illustrator


Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jun 19, 2024 Jun 19, 2024

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I'm the author of this post (can't back into that account as it was my student ID). This is how it was resolved: I don't know. Maybe over time with an update it got solved, but one day it just showed up again. This is a classic example of the incosistency of Adobes software at times. 

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Community Expert ,
Jun 19, 2024 Jun 19, 2024

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quote

This is how it was resolved: I don't know. 


By @Ruby365868058ckq

 

Then maybe just what people advised you to do, did work.

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New Here ,
Jun 19, 2024 Jun 19, 2024

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Wouldn't say that, most of my advice from Adobe was to restart and relaunch. Nowhere once did anyone say this was a bug that would go away eventually. But appreciate your insight!

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Community Expert ,
Jun 19, 2024 Jun 19, 2024

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You've read all the answers in this thread, no?

 

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New Here ,
Jun 19, 2024 Jun 19, 2024

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LATEST

These 12 answers? Can't see where a single person said nothing you can do, just wait. Hope that helps, Monika!

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